Supervisor

Serco Group Plc; Lindfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading environmental services provider in the UK seeks a Supervisor to lead a dedicated team. You will ensure the professional and efficient delivery of operational services while upholding health and safety compliance. The ideal candidate should have team management experience and strong communication skills. The role offers a comprehensive benefits package, including training and development opportunities, health and wellbeing initiatives, and holiday benefits.

Benefits

25 days plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Discounts across around 1,000 retailers

Paid volunteering day

Qualifications

• Experience managing a team, with management qualification desirable.
• Strong communication and interpersonal skills.
• Driving licence is required.

Responsibilities

• Supervise and coordinate programme works as required.
• Manage resources proactively to meet commercial expectations.
• Conduct regular performance management and resolve issues promptly.

Skills

Team management

Strong communication skills

IT proficiency (MS Office)

Health and safety knowledge

Education

Management qualification

HGV licence

Job description

Overview

As a Supervisor within Environmental Services, you will ensure the safe, professional, and efficient delivery of operational services. You'll lead and manage a dedicated team in a demanding commercial environment, overseeing day-to-day service delivery and ensuring standards, productivity, and quality are met while maintaining health and safety compliance.

Responsibilities

• Supervise and coordinate programme works as required.
• Ensure all documentation is completed within specified deadlines.
• Monitor and inspect work standards, addressing issues promptly.
• Implement contract requirements and specifications for all works.
• Communicate and achieve key performance indicators.
• Report progress and operational matters to your line manager.
• Contribute ideas for service improvements as part of the management team.
• Be available for emergencies and manage daily operational changes.
• Support continual improvement and best practice initiatives.

Commercial and Financial

• Manage resources proactively to meet and exceed commercial expectations.

People

• Recruit, induct, supervise, and lead colleagues effectively.
• Conduct regular performance management and resolve issues promptly.
• Manage training and development needs and coordinate courses.
• Promote health and safety, systems, and machinery best practices.
• Foster open communication and employee engagement.

Health and Safety and Compliance

• Ensure compliance with health and safety requirements, including PPE.
• Uphold policies and procedures and distribute safety communications.
• Monitor daily inspection and reporting for plant and vehicles.

Qualifications

• Experience managing a team (management qualification desirable).
• Knowledge of Waste, Street Cleansing, or Grounds Maintenance (preferred).
• Proficiency in IT applications (MS Office and industry systems).
• Strong communication and interpersonal skills.
• Ability to work independently and manage workloads effectively.
• Driving licence.
• Understanding of employment and health and safety legislation.
• Financial and commercial awareness.
• Knowledge of logistics and route optimisation (desirable).
• HGV licence holder (desirable).

Does this sound like you?

You're proactive, organised, and passionate about delivering high‑quality services. You thrive in a fast‑paced environment and enjoy leading teams to success.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity