Supervisor

LINDT & SPRUNGLI UK

Leeds

On-site

GBP 12,000 - 21,000

Part time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive salary

Bonus

Pension

Life cover

Chocolate allowance

Chocolate gifts

Chocolate discount

Birthday day off

Job summary

Lindt in Leeds is seeking a part-time Retail Associate to help maximise sales, deliver exceptional customer service, and uphold premium brand standards in our store.

You will use your numeracy and IT skills to track stock, support store operations, and implement visual merchandising. This role offers a flexible 20-hour week and a chance to grow within a global premium brand.

We value teamwork, initiative, and a positive attitude, with a focus on safety, ethics, and customer delight.

Qualifications

Proven experience within a retail organisation.
Proven track record of delivering performance within a team.
Numerate with good analytical and IT skills.
A highly motivated self-starter, with a drive for results.
Excellent interpersonal skills, able to build relationships internally and externally.

Responsibilities

Maximise sales turnover and store profitability.
Drive and exceed store sales and profit targets using business tools and personal judgement.
Track store KPIs and support management to identify opportunities and risks.
Align with line manager on action plans from store performance reviews.
Collaborate with store management on opportunities for trading periods.
Deliver operational excellence and flawless execution of processes.

Skills

Retail experience

Numerate with IT skills

Interpersonal skills

Motivated self-starter

Job description

Where you’ll be based

This role is based in Leeds Store and is 20 hours per week

Key Responsibilities

Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action
Align with line manager on action plans from store performance reviews
Collaborate with store management team on opportunities for key trading periods
Delivering and Developing Operational Excellence
Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all
Escalate issues to the store management team when necessary in a timely manner
Delivering Outstanding Premium Visibility and Communication with our Customers
Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice
Maintain monthly visual merchandising plan to company standard
Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
Understand and actively anticipate consumer needs and go the extra mile to delight customers
Leading for an Inspiring Place to Work
Take responsibility for developing your own skills and capability and support a learning culture
Collaborate with line manager in order to achieve your own agreed PDP objectives
Participate in monthly 1-2-1s with your Line Manager to guide your own performance
Work with line manager to resolve personal performance issues in a timely manner
Align with line manager on action plans from personal performance reviews

What experience you’ll bring

Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
Proven track record of delivering performance at a high level within a team
Numerate with good analytical and IT skills
A highly motivated self-starter, with a drive for results
Excellent interpersonal skills, able to build relationships internally and externally
An infectious can do attitude – ready to try new things and enthuse everyone you meet

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our "dress for your day" policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including;