Supervisor

Peacocks; Heanor; On-site; GBP 24,000 - 30,000; Full time

Job summary

A retail company in Heanor seeks a Store Supervisor to assist in maximizing profitability through excellent sales service and staff management. Key duties include supporting the Store Manager, ensuring visual merchandising standards, and maintaining customer service excellence. Ideal candidates will have retail supervisory experience, strong communication skills, and a passion for customer satisfaction. This role offers an opportunity to contribute to the team's success in a dynamic retail environment.

Qualifications

• Experience in retail management or supervisory role is preferred.
• Strong communication skills to interact with customers and staff effectively.
• Ability to train and develop team members.

Responsibilities

• Assist management in achieving sales targets and improve sales.
• Ensure high standards of customer service are maintained.
• Support in staff training and development.
• Implement store administration as per company procedures.
• Adhere to health and safety policies.

Skills

Customer service

Sales coaching

Visual merchandising

Team leadership

Job description

Overview

Here at Peacocks we have a fantastic opportunity for a Store Supervisor. Assist the Store Manager/Assistant Manager in maximising business profitability by optimising sales opportunities whilst working within planned costs. To assist in the day to day operation of the store, and to deliver excellent customer service through staff training and personal example. Deputise for the Store Manager/Assistant Manager as requested.

Responsibilities

• Sales/Profit

1. Assist the Store Manager/Assistant Manager to achieve sales budget and take remedial action to improve sales as necessary.
2. Identify and propose opportunities for further sales development.
3. Assist the Store Manager/Assistant Manager in ensuring staff are consistently aware of sales targets and are motivated to maximise sales opportunities.
4. Maintain Visual Merchandising standards/retail standards and window presentation to maximise sales potential of each range.
5. Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and to create sales opportunities.
6. Maintain awareness of costs in line with sales.

Customer Service

1. Personally demonstrate good customer awareness and interaction at all times.
2. Monitor and seek continuous improvements on the level of customer service given to customers.
3. Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in-store promotional activities.
4. Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.

Staff Management

1. Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.
2. Assist in the training and development of staff in line with Company guidelines, build the team and potentialise individual ability.
3. Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
4. Take action to improve and develop one’s own job performance. Ask for performance feedback from line manager, colleagues and team.

Administration

1. Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.

Health and Safety

1. Assist the Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment. In the absence of Store Management, action any necessary Health and Safety procedures.

Security

1. Ensure there is security awareness in all areas of the store.
2. Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.

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