Supervisor

Rileys Sports Bars; Harlow; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Flexible shifts

Team socials

Discounted food on shift

Wagestream

Refer a friend bonus £150-£300

Career development

Job summary

Rileys Sports Bars is seeking a dedicated Shift Supervisor to help run busy shifts with a strong focus on team leadership and guest service.

You will allocate staff, manage time, and oversee opening/closing duties, ensuring clean, efficient service and smooth handovers. You’ll coach colleagues, foster teamwork, and maintain high standards to deliver a great customer experience.

Qualifications

• Leadership experience in hospitality or similar environment.
• Ability to run a shift smoothly by allocating tasks.
• Strong focus on guest service and team coaching.

Responsibilities

• Allocate staff by strengths to ensure smooth shifts.
• Manage time and ensure opening/closing duties are done.
• Oversee breaks and ensure kitchen and service flow.
• Lead by example and seek feedback to raise standards.
• Conduct handovers and communicate with guests to deliver great service.

Skills

Team leadership

Shift planning

Customer service

Job description

At Rileys we are extremely proud of our heritage as the home for sport since 1878. Rileys sports Bars the UK’s most loved sports venue, with fabulous cue sports, darts, table tennis and to watch all of the action on our big screens, fantastic environment and bags of community spirit. We operate clubs throughout the UK, and our Vision is simply to become the best sporting and participation experience in the UK. Our people are our champions and are the key to our success at Rileys. If you love sport and have ambition to have fun, we want to hear from you.

Who are you?

You are the team's go to, you deeply understand their needs, you know that an organised shift is a successful one, you are clear on the benefits of your role and enjoy doing it.

You are a big hearted team player.

You actively seek training to support you and your development.

You are an individual and you always bring a positive energy to every challenge, you know life is short so make every day count.

Your presence actively makes shifts better.

What will you do

You know a smooth shift running is a thing of beauty; you allocate everyone by their strengths so they know where they are going, what they will be doing and more importantly where their fellow team mates are.

Manage your time effectively throughout your shift, ensuring all opening/closing duties are carried out.

You instil trust in your team to ensure you allocate yourself in the section to oversee the smooth running of the shift at all times.

You allocate breaks to ensure the kitchen is happy and the team has down time to power up again.

You know the shifts targets and booking requirements which you communicate to all of the team and ensure shift brief sheets are updated.

First-class service and teamwork are your priorities; you lead by example following the steps of service. Always prepared to seek tough feedback from the team when the shift doesn’t go to plan, working closely with the Shift Manager to ensure you raise the standards and exceed everyone’s expectations.

Safe fun is always a priority; you will ensure all daily cleaning duties and check lists are completed.

You conduct handovers at the beginning and end of every shift. You make sure the team knows what is going on, so that the guest receives great service.

You instil pride in each team section pointing out what is great and asking where they may need further support. You train like a coach.

If you spot someone struggling, you always see things from their point of view, you just care.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life

• Never a dull moment - fun, laughs and lifelong friends!

• Team Socials - work hard, play hard!

• Discounted food when on shift

• Wagestream

• Refer and friend bonus scheme £150 to £300 depending on role

• Career development