Supervisor

Kate Spade New York; Greater London; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Inclusive culture

Internal mobility & career progression

Volunteer day

Learning & development opportunities

Social events

Employee discount

Equity Inclusion & Diversity

Job summary

Kate Spade New York in London is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. Drive store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards.

Lead by example on the sales floor, elevate service and selling behaviors, and develop the team.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales while leading the team to meet KPIs and sales targets.
• Build client relationships through proactive outreach and excellent service standards.
• Model brand service behaviors to create memorable customer experiences.
• Lead recruitment, onboarding, and ongoing development of team members.
• Provide feedback to store leadership on performance and development needs.

Skills

Retail management

Customer service

Team leadership

Communication skills

English proficiency

Tools

MS Office Suite

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.Sales & KPIsDrive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.Client & Service ExcellenceBuild client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.Model kate spade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery.Leadership & People DevelopmentCoach team on goals and performance; support recruitment, onboarding, and ongoing development.Support recruitment, onboarding, role modeling, and ongoing training.Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.Operational Excellence & CompliancePerform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.Omni-Channel, Digital & DataDrive omni-channel and virtual selling initiatives, including live-stream shopping.Promote brand-safe social media engagement and awareness of trends.Lead customer data capture to grow loyalty and repeat purchases.Requirements:Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.Ability to communicate effectively with customers and staff and confidently navigate the sales floor.Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.Social media literacy and understanding of platform trends.Comfort with omni-channel/virtual selling tools and clienteling systems.Strong English language proficiency. (for EU)Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.What Kate Spade can offer you:An inclusive, innovative, and fun working environmentInternal mobility & career progression1 paid volunteering day per year and opportunities to volunteer with global projects.Learning & development opportunities with our Ambassador ProgrammeRegular social eventsEquity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.Attractive employee discountCompelling incentive programmeOur Competencies for All EmployeesCourage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.Our Competencies for All People ManagersStrategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.Visit Tapestry, Inc .Base Pay Range:£31,200.00 - £34,000.00The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. Actual compensation will be determined using objective, job-related criteria.