Supervisor

Thewosgroup; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group is seeking a Supervisory level professional to lead our sales team in luxury showrooms across the UK. You will drive personal and team targets, build deep client relationships, and ensure an exceptional client experience in every visit.

As a supervisor, you will share best practices, continually update product knowledge, and support management to grow the business while representing our brand with confidence and expertise.

Qualifications

• Experience supervising a team.
• Service oriented with strong client experience.
• Aim to exceed expectations and create memorable experiences.
• Exceptional communication and interpersonal skills.
• Willing to learn and build retail and product knowledge.
• Ready to go the extra mile.

Responsibilities

• Lead and supervise the sales team to meet targets.
• Deliver excellent client experience in showrooms.
• Assist management and share best practices.
• Develop product knowledge and product expertise.
• Identify and implement improvements in service.

Skills

Team supervision

Customer experience

Exceed expectations

Communication skills

Retail knowledge

Product knowledge

Job description

Job Description

Do you have experience of leading / supervising a sales team?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.

About you

• Experience of supervising a team
• Service orientated with a great understanding of what excellent client experience looks like
• Always looking for an opportunity to exceed expectations and provide a memorable experience
• Exceptional communication and interpersonal skills
• Eager to learn and build on your retail and product knowledge
• Always ready to go the extra mile

About Us

Watches of Switzerland was founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.