Supervisor

Fountain and Ink; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern British pub in Greater London is seeking a talented Supervisor to lead a passionate bar team. In this role, you will ensure exceptional service standards, guide your team, and remain the face of a busy pub environment. The position offers competitive pay, training, and opportunities for career growth within a new opening. Join a family atmosphere with regular team trips and incentives, along with employee support programs, making it a great place to grow and thrive.

Benefits

Competitive rate per hour

Training and development

Career progression opportunities

Employee Assistance Programme

Referral scheme with bonuses

Cycle to work scheme

Qualifications

• Experience in premium food and bar establishments.
• Ability to lead a team and maintain high service standards.
• Passionate about training and promoting excellence.

Responsibilities

• Guide the bar team to deliver service excellence.
• Liaise with kitchen staff for customer satisfaction.
• Promote and market the venue and events.

Skills

Knowledge of food and drink presentation

Team leadership

Customer service

Communication skills

Training and development

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. Welcome to Fountain & Ink. A modern British pub in the heart of The South Bank. Join us at our newly-refurbished, modern British pub on Stamford Street. Just a short walk from the National Theatre, The BFI Film Theatre and Southbank Centre and accessible from multiple tube stations, including Southwark, Waterloo and Blackfriars. It's the perfect place for drinks and dinner after a day of culture at one of the many nearby theatres and galleries on the South Bank. We serve a seasonal pub menu and have an extensive range of craft beers on draught and many more in the fridge.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Goes without saying, but we’ll feed you during your shift
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Access your Wages anytime through Wagestream
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme

Interested in hearing more?

Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!