Supervisor

Astrid & Miyu; Glasgow; On-site; GBP 21,000; Full time

Job summary

A leading jewellery brand in Glasgow is seeking a Supervisor to lead the customer experience, mentor team members, and drive sales. This full-time role requires strong management skills and a passion for customer service. You'll champion brand values while creating an engaging in-store experience. Join a company that thrives on collaboration and positivity. Competitive salary and benefits included.

Qualifications

• Proven supervisor experience in a retail environment.
• Strong problem-solving abilities and adaptability.
• Ability to mentor and develop team members.

Responsibilities

• Lead by example to deliver an exceptional customer experience.
• Collaborate with store management to enhance team performance.
• Maintain store cleanliness and visual merchandising standards.

Skills

Customer Service

Management Experience

Leadership Experience

Supervising Experience

Hospitality Experience

Mediation Experience

Merchandising

Job description

The A&M Mission

We are more than just a jewellery brand; we are on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M our values aren’t just words – they’re the heartbeat of how we show up every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We’re a company fueled by growth, recognition and pushing beyond the expected. We move fast, think big and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts – because when one of us grows we all do. If you’re inspired by collaboration driven by curiosity and energised by celebrating others, you’ll thrive here at A&M.

Location

Glasgow, Scotland.

Hours

30 hours per week.

Salary & Benefits

£21,000 per year commission. See more on our benefits here.

Our Commitment

Sustainability starts with us. From community work caring for our suppliers and educating and supporting our team. See our commitments here.

The Supervisor Mission

You are a true brand ambassador leading by example and delivering 5-star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

Experiential Retail

• Partner with your Store Manager & Assistant Store Manager to continuously integrate in-store our 3 experiential retail pillars: Community & Connection, Memorable Moments and Inspiration & Innovation.
• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation.
• Be the expert in product knowledge to drive sales and inspire the team.
• Use your creativity to set team challenges to create an engaging interactive experience in store.
• Track and measure sales results throughout the day, being adaptable and flexible to stay on track.

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles.
• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment.
• Recognise and celebrate team achievements and identify development opportunities in the team, feeding these observations back to your management team.
• Cultivate an environment of open communication, collaboration and mutual support.

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation and visual merchandising.
• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk-free environment.
• Ensure the team are actively opting customers into our loyalty programme to build a loyal regular customer base for the store.

What you’ll need to thrive

• A values champion and brand ambassador; our values must resonate deeply with you.
• You radiate positivity & enthusiasm and inspire the people around you.
• This role is suitable for anyone with Supervisor experience in a store.
• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development.
• Strong problem-solving abilities with the capacity to anticipate and respond effectively to change.
• You’re always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.

The Interview Process and Candidate Experience

• Life Story & Values – a 30 min video call with our Talent Team for us to get to know each other better asking questions inspired by our three core values.
• SWOT Analysis – you’ll present a SWOT analysis for the store you’re applying to and share this with your Area Manager in person.
• In-Store Experience Interview – a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail.

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.

Key Skills

• Restaurant Experience
• Customer Service
• Hospitality Experience
• Management Experience
• Mediation Experience
• Guest Services
• Merchandising
• Experience with Children
• Leadership Experience
• Mentoring
• Supervising Experience
• Neonatal Ventilator

Employment Type

Full Time

Experience

years

Vacancy

1