Supervisor

Mears Group; Gillingham; On-site; GBP 36,000 - 43,000; Full time

Job summary

A prominent maintenance services provider in Gillingham is seeking an experienced Repairs and Maintenance Supervisor to oversee a team in delivering services for social housing contracts. This leadership role will ensure safety, compliance, and high standards of repairs and maintenance while making a positive impact in the community. Required qualifications include supervisory experience and strong knowledge of health and safety regulations. Competitive salary and benefits offered.

Benefits

25 days annual leave plus bank holidays

Volunteering Leave

Company Van and Fuel Card

Qualifications

• Previous experience in a similar supervisory role within housing or property maintenance.
• Experience delivering planned and reactive maintenance in occupied properties.
• Strong understanding of Health & Safety regulations, including COSHH.

Responsibilities

• Supervise day-to-day delivery of planned and reactive maintenance works.
• Conduct regular site visits to monitor progress and resident satisfaction.
• Lead and support a team, providing guidance and performance management.

Skills

Maintenance supervision

Health & Safety compliance

Customer focus

Interpersonal skills

Team leadership

Education

Experience in the Social Housing Repairs sector

Full valid UK driving licence

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Annual salary: up to £43,000.00

Repairs and Maintenance Supervisor

Location: Gillingham

Full Time Permanent

Salary up to £43,000 per annum, plus, company van & fuel card

42.5 hours per week (8-5 Monday- Friday)

We’re currently seeking a skilled and experienced Repairs and Maintenance Supervisor to lead our team as part of a social housing contract in Gillingham . This is a dynamic, field‑based leadership role where you’ll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You’ll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community.

Duties

• Supervise day‑to‑day delivery of planned and reactive maintenance works across occupied properties
• Ensure all works are completed safely, efficiently, and to required quality standards
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
• Allocate resources and operatives effectively to meet service targets and contractual obligations
• Manage work schedules and priorities to minimise disruption to residents
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
• Carry out quality inspections and ensure corrective actions are implemented where necessary
• Lead and support a team operatives, providing guidance, coaching, and performance management
• Identify training needs and coordinate development opportunities for team members
• Enforce HR policies including attendance, conduct, and grievance procedures
• Monitor and maintain company assets including vehicles, tools, PPE, and van stock
• Oversee material usage and procurement to ensure cost‑effective operations
• Use system reports to track performance, resource deployment, and asset condition
• Act as a key point of contact for residents, ensuring professional communication and issue resolution
• Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
• You will be required to be available on a 1 in 2 or possibly 3 week callout Rota as we cover repairs 24hrs, 365 days a year.
• Support contract mobilisation, compliance audits, and service improvement initiatives
• Assist with budget control, forecasting, and identifying operational efficiencies
• Provide cover for other supervisors during absence or peak periods
• Attend toolbox talks, training sessions, and formal company meetings
• Ensure all activities reflect company values and maintain a professional image at all times

Role Criteria

• Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance
• Experience in the Social Housing Repairs sector and particularly relating to Damp and Mould surveys and repair specifications.
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
• Experience delivering planned and reactive maintenance in occupied properties
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Working knowledge of Schedule of Rates
• Excellent interpersonal and communication skills
• Effective people management with the ability to lead, mentor, and develop teams
• Strong customer focus and commitment to service excellence
• Problem‑solving mindset with a results‑driven approach
• Strong planning and organisational abilities
• Decisive decision‑making under pressure
• Ability to negotiate and influence across teams and stakeholders
• IT Skills with knowledge in Microsoft – outlook, Excel, Word. And great written and oral communication skills

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies
• Company Van, Fuel Card, and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Francesca Swan ([e-mail])

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.