Supervisor

Oliver Bonas; City of Westminster; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading lifestyle retailer in the City of Westminster is seeking an OB Supervisor to join their management team. In this role, you will drive sales through exceptional customer service, manage the store during key hours, and contribute to a fun and inclusive work environment. The ideal candidate will have retail supervisory experience, strong organizational skills, and a vibrant personality. Benefits include competitive salary and discounts, paid holidays, and a pension plan.

Benefits

Competitive salary

Up to 50% discount on products

30 days holiday, increasing with service

Westfield Health Be Well Cash Plan

Auto-enrolment into pension plan

Access to eLearning platform

Employee assistance programme

Qualifications

• Experience in retail at supervisor or key holder level.
• Kind, helpful, and considerate towards customers and team members.
• Ambition and resourcefulness with a desire to learn.

Responsibilities

• Contribute to store sales growth through commercial analysis.
• Hold daily briefing sessions to share store information.
• Support the team in the manager's absence.

Skills

Customer service

Commercial awareness

Exceptional organization

Multi-tasking

Positivity

Job description

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

Responsibilities

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.

Qualifications & Experience

• Follow all company health and safety and security guidelines. Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who's kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who's looking for opportunities to learn more.

Location

London

Benefits

• Competitive salary plus benefits. Full time, Bonas Benefits:
• Up to 50% discount on our fantastic products.
• 30 days holiday - increasing each year after two years' service (up to 35 days).
• Westfield Health Be Well Cash Plan.
• Auto-enrolment into our pension plan.
• Access to 360L - our eLearning platform.
• Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support.
• Annual discretionary profit related pay scheme.

Diversity & Inclusion

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity