Supervisor

Baxterstorey; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in the UK is seeking a full-time Team Leader for their News Cafe. This role involves delivering exceptional customer service, leading a team, and ensuring compliance with food safety standards. Ideal candidates have a passion for hospitality, excellent teamwork skills, and a strong customer service focus. The company offers a collaborative environment, training, and various employee benefits.

Benefits

28 days holiday including bank holidays

Plus your birthday off

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Qualifications

• Experience and passion in hospitality, retail, or food service.
• Flexibility to work a rota-based schedule including weekends.
• Strong customer service focus with a positive attitude.

Responsibilities

• Implement and enforce strategic vision for customer service.
• Lead the team through task allocation and performance management.
• Ensure food safety and stock control compliance.

Skills

Experience in hospitality

Team work skills

Strong customer service focus

Excellent organisational skills

Ability to work collaboratively

Job description

The primary objective of this role is to provide effective leadership and ensure the delivery of exceptional customer service and high-quality products that meet or exceed our clients' stringent standards. We are seeking a full-time Team Leader for our News Cafe at BaxterStorey, who will be accountable for the following critical responsibilities:

• Implementing and rigorously enforcing BaxterStorey's strategic vision encompassing People, Product, Customers, Environment, and Profitability
• Ensuring the consistent delivery of superior customer service through a professional, efficient, and meticulous approach
• Providing authoritative and decisive leadership to the team, including task allocation, performance management, and continuous evaluation
• Supporting the Manager in critical daily operational activities and assuming full managerial responsibilities in their absence
• Coordinating effectively with Front of House (FOH) team to guarantee product excellence, optimal inventory management, and stringent stock control
• Rigorously maintaining and enforcing the highest standards of food safety, occupational health and safety, and professional presentation
• Overseeing mission-critical communications and ensuring strict adherence to BaxterStorey policies and procedures, We work together as a team to lead by example, protecting the planet and supporting local communities.

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Supervisor who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Supervisor who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

• Experience and passion in hospitality, retail, or food service
• Amazing teamwork skills and an ability to drive excellent communication
• Flexibility to work Monday to Sunday between 6:00 and 22:00 - rota-based schedule
• Strong customer service focus with a positive attitude and professional presentation
• Experience in Front-of-house (FOH) operations, including food service and stock control
• A positive can-do attitude and a desire to improve and win every day
• Excellent organisational and problem-solving skills, especially during peak times
• Ability to work collaboratively with both front and back-of-house teams

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme