Supervisor

Ember Yard; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium bar establishment in the City of Westminster is seeking a talented Bar Supervisor to ensure service excellence and guide a busy team. The role focuses on delivering an outstanding customer experience and promoting the venue. Ideal candidates will have experience in premium food and bar settings, along with strong product knowledge and leadership skills. The company offers competitive pay, career progression, and various employee perks, creating a fun and supportive atmosphere.

Benefits

Competitive hourly rate + tronc

Career progression opportunities

Employee discounts at venues

Referral scheme earning up to £1000

Access to wages via Wagestream

Employee Assistance Programme (EAP)

Cycle to work scheme

Qualifications

• Experience in premium food and bar establishments.
• Ability to liaise with kitchen teams.
• Passion for training and guiding teams.
• Outstanding customer service capabilities.

Responsibilities

• Ensure service standards and safety expectations are met.
• Deal with customer queries quickly and professionally.
• Promote and market the venue effectively.
• Support the management team to achieve goals.

Skills

Team leadership

Customer service

Product knowledge

Training ability

Job description

We are currently looking for a talented and driven Bar Supervisor, with experience in premium food and bar establishments to join our team.

Do you love being the face of a busy bar, working with and guiding the team to deliver service excellence? Can you skillfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

We offer:

• Competitive hourly rate + tronc
• Career progression and promotion opportunities with regular new openings
• Creativity and flair
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Regular incentives and socials – a fun, family atmosphere
  
• Goes without saying, but we’ll feed you during your shift
• Access to your wages at anytime via Wagestream
  
• Birthdays are important - take the day off on us
• Good people know good people - an awesome referral scheme - earnup to £1000persuccessfulreferral!!
  
• 10% off Gym membership
• 30% off grooming and hair salons
• Employee Assistance Programme (EAP)
• Cycle to work scheme

Who We Are:

Part of the award-winning Urban Pubs & Bars (Publican Awards Best Managed Pubs 1-50 andnominated for Publican Award 2023), a fast-growing and independent London based hospitality group with an incredible and diverse range of pubs, bars and restaurants all with their own individual identity.

Interested in hearing more?

Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!