Supervisor

ProCook Ltd.; City of Edinburgh; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Generous colleague discount

Annual leave 6.6 weeks

Pension Scheme

Employee Assistance Programme

Sales bonus potential

Job summary

ProCook Ltd. Edinburgh Store is seeking a proactive Supervisor to lead a friendly retail team and deliver exceptional customer service.

You’ll support daily operations, manage staff, train colleagues, meet sales targets, and ensure high standards in presentation and stock control.

This role offers weekend work, a structured training program, generous holiday entitlement, and staff discounts on cookware and accessories.

Qualifications

• Previous experience in retail supervisory roles.
• Strong leadership and communication skills.
• Willingness to work flexible hours including weekends.

Responsibilities

• Lead, motivate, and train staff to excel in their roles.
• Monitor sales targets and guide the team.
• Assist in ordering and maintaining inventory.
• Handle customer queries professionally.
• Uphold store standards for cleanliness and presentation.

Skills

Retail supervision

Leadership

Customer service

Communication

POS familiarity

Multitasking

Tools

POS systems

Job description

Become a Supervisor at ProCook Edinburgh Store!

Are you passionate about customer service and ready to lead a dynamic team? ProCook, a renowned name in the cookware industry, is looking for a skilled Supervisor for our store in Edinburgh This role offers a fantastic opportunity to enhance your leadership abilities while creating a delightful shopping experience for our customers.

We are looking for 2 x 20hr Supervisor positions to join our established team in Edinburgh. These roles will require the successful people to have keyholder experience or to be open to be trained as a keyholder.

Key Responsibilities:

• Lead, motivate, and train staff to excel in their roles.
• Monitor sales targets, providing support and guidance to the team.
• Assist in ordering and maintaining product inventory.
• Handle customer queries and resolve issues in a professional manner.
• Uphold store standards for cleanliness and presentation.

Why Join Us?

At ProCook, we support our staff with training and development opportunities, a positive work environment, and a chance to progress in your career.

Our Commitment to You — And Your Commitment to ProCook

We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.

What We’re Looking For:

• Previous experience in retail supervisory roles.
• Strong leadership qualities with the ability to inspire a team.
• Exceptional communication and interpersonal skills.
• Proactive and customer-oriented attitude.
• Ability to multitask and thrive in a fast-paced environment.
• Familiarity with POS systems and retail operations.
• Willingness to work flexible hours, including weekends.

Why You’ll Love Working at ProCook:

• Salary is £13.79 per hour.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
• Bonus based on sales targets.
• Structured training to build product and sales skills.
• Be part of a fast-growing company.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme.
• Pension Scheme.
• Annual leave is 6.6 weeks per holiday year, including Bank Holidays. You will benefit from additional holiday days on your 3rd, 4th, 5th and 10th year of service, to a maximum of 30 days (pro-rata for part-time colleagues).

We Welcome Everyone:

ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.