Supervisor

Lush Ltd.; Chelmsford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Living wage employer

Employee-owned

Job summary

Lush Ltd. is seeking a proactive Supervisor to lead our shop floor team in the UK, delivering standout customer service and coaching staff to excel.

You’ll partner with the store manager and neighbouring stores to drive performance while maintaining a positive, high-energy atmosphere on the shop floor. As a Living Wage employer and part of a largely employee-led culture, you’ll contribute to a culture of care, training, and development, ensuring excellent stock, cleanliness, and safety standards

Qualifications

• Experience leading a sales team and coaching staff.
• Strong customer service and communication skills.
• Ability to manage store operations and safety standards.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service.
• Engage with customers with a warm welcome and tailored recommendations.
• Maintain a clean, visually appealing shop floor with well-stocked shelves.
• Support the store manager in achieving sales targets and driving performance.
• Organise and host in-store events to enhance customer experience and growth.
• Provide training and onboarding for new staff.
• Lead the store in the manager's absence.
• Ensure health and safety standards are followed across the store.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team. Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighbouring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor. In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.,

• Lead and motivate the sales team to deliver exceptional customer service by setting a glowing standard yourself, alongside providing regular coaching and encouragement, helping them improve their sales skills and customer interactions.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organised shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and host in-store parties, events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their knowledge and skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills and Experience

Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life. Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised. Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals, and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature. Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Print
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.