Supervisor

JD GROUP; Camberley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail company in Camberley is seeking a Junior Manager to improve customer service and support staff supervision. Candidates should have strong communication and time management skills, along with retail experience. The role includes driving sales, maintaining store standards, and training staff to ensure high performance. This position offers a great opportunity for career advancement.

Qualifications

• Experience in a retail supervisory role is advantageous.
• Strong verbal and written communication skills are essential.
• IT skills in Microsoft Office applications are required.

Responsibilities

• Provide excellent customer service and address customer complaints.
• Monitor staff performance to achieve sales targets.
• Maintain visual merchandising standards and store cleanliness.

Skills

Customer service

Time management

Communication skills

Retail management experience

IT skills (Microsoft Outlook, Word, Excel)

Job description

Role Overview

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding ofthe Customer Service measuring programme.

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order tomaximise store sales.
• Utilise in-store devices, making sure that the customer is offered the whole product range.
• Use reports to assistyou in product placement of key selling lines.

Visual Merchandising

• Attract, engageand motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistancewith the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.
• Retail Management experience would be advantageous
• Excellent Time Management skills
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Wordand Excel.

Training & Development

• Encourage personal progression throughout your store
• Provide assistancewith the induction and training of new starters.
• Assistwith the development of existing staff, ensuring that personnel completes the relevant E-Assessments.

Role Objectives and KPI’s

• Ensure the highest level of customer satisfaction by driving and maintainingexceptional service standards and promptly and addressing customer needs.
• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagementand adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience

• Retail Supervisor experience would be advantageous.
• Excellent Time Management skills
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Wordand Excel.