Supervisor

HOLLAND AND BARRETT; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health and wellness retailer in Basingstoke is seeking a passionate Retail Supervisor to lead a team focused on delivering exceptional customer service. The role involves coaching colleagues, overseeing store operations, and ensuring a customer-first culture. Ideal candidates will have experience in retail or be ready to step into a leadership role. This position offers competitive hourly rates and comprehensive employee benefits.

Benefits

Up to 28 days Annual Leave

25% discount in store and online

£/€50 Annual Product Allowance

Exclusive discounts on well-known brands

Access to 'WellHub'

Free 24/7 confidential support

Qualifications

• Experience in retail or customer service preferred.
• Confident team player who leads by example.
• Comfortable using technology.

Responsibilities

• Lead the team and support store manager.
• Train and motivate colleagues in customer service.
• Ensure compliance and operational excellence.

Skills

Team leadership

Customer service

Communication

Problem-solving

Adaptability

Job description

Job Type: Permanent

Store Location: Festival Place, Basingstoke

Working Pattern: 20 hours per week

Hourly Rate: £13.45 per hour

Do you enjoy leading a team and helping others grow? Are you motivated by delivering great customer experiences and making a real difference in people's wellbeing? At Holland & Barrett, our Retail Supervisors play a key role in inspiring colleagues, driving performance, and ensuring every customer leaves feeling better than when they arrived.

What you'll do:

• Lead by example, supporting your Store Manager to drive performance and achieve results.
• Coach and motivate colleagues to deliver exceptional customer service and develop their product knowledge.
• Maintain a customer‑first culture across all aspects of store operations.
• Complete our Qualified to Advise training, so you can support customers with trusted expertise.
• Oversee stock management, ensuring availability, accuracy, and strong visual standards.
• Uphold high levels of compliance, safety, and operational excellence.
• Support commercial performance through cost control, sales focus, and team deployment.
• Identify opportunities to improve store efficiency and overall results.

Who you are:

• A confident team player who leads by example and motivates others to succeed.
• Someone who communicates clearly, listens actively, and solves problems with a calm, practical approach.
• Curious and passionate about health, wellness, and helping others make positive choices.
• Adaptable and comfortable using technology to find information, support customers, and improve results.
• Experienced in retail or customer service, or ready to take the next step into a leadership role with full training and support.

What we offer:

• Up to 28 days Annual Leave
• 25% discount in store and online (plus free delivery)
• £/€50 Annual Product Allowance
• Exclusive discounts on well‑known brands
• Access to 'WellHub' with gyms, studios and wellbeing apps
• Free 24/7 confidential support through our Employee Assistance Programme
• And so much more to support your personal and professional wellbeing

Holland & Barrett is an equal‑opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone.

Ready to lead with purpose and make wellness your work? Apply today to join Holland & Barrett as a Supervisor and help us inspire healthier lives every day.

Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment.