Superstore Team Leader

Barnardo's; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A charitable organization is seeking a passionate Superstore Team Leader to manage daily operations at the York Superstore. The ideal candidate will lead a team to maximize sales while ensuring excellent customer service. This part-time, permanent role involves motivating staff, managing finances, and maintaining a positive shopping environment. By joining, you will play a crucial role in supporting essential services for children and families. The role requires working on a flexible schedule, including weekends and holidays.

Qualifications

• Ability to deliver excellent customer service.
• Experience managing people.
• Ability to handle cash and reconcile accurately.
• Proven experience meeting targets and KPIs.

Responsibilities

• Lead the team during Manager absence and support operations.
• Motivate staff and volunteers to achieve sales and service targets.
• Ensure the shop floor is well-presented and customer-focused.
• Support stock flow and operational processes.

Skills

Excellent customer service

Managing people

Liaising with diverse individuals

Meeting targets and KPIs

Basic IT skills

Job description

We have an exciting opportunity for a passionate Superstore Team Leader to join Barnardo's on a Part Time, Permanent Basis.

As a Superstore Team Leader you will manage the day to day running of our York Superstore - Monks Cross Shopping Park, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: Unit 14, Monks Cross Shopping Park, Monks Cross Dr, Huntington, York, Yorkshire, United Kingdom, YO32 9GX

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.

Key responsibilities include:

• Leading the team during Manager absence and supporting day-to-day operations.
• Motivating staff and volunteers to achieve sales and service targets.
• Ensuring the shop floor is well-presented, safe, and customer-focused.
• Supporting stock flow, merchandising, and operational processes.
• Upholding organisational values and promoting a positive team culture.

Idea Candidates Must Haves:

• Ability to deliver excellent customer service.
• Experience of managing people
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.