Supermarket Assistant, Team Leader Nights

John Lewis Partnership; Wallingford; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Night Shift Premium £3.75/hr

Employee ownership culture

Job summary

John Lewis Partnership is seeking a Team Leader for one of our Waitrose shops. You will lead customer service, supervise colleagues, and ensure smooth shop operations while driving sales and maintaining high standards. The role involves varied shifts across seven days, including evenings and weekends.

As a Partner-led business, we encourage initiative, safe working practices, and collaboration with the wider team. Night shift premiums apply for late hours.

Qualifications

• Strong people management and leadership experience.
• Solid understanding of retail operations and how to maximise sales.
• Experience in customer-facing roles and delivering service excellence.
• Good stakeholder management with third parties and the wider Partnership.

Responsibilities

• Support the shop's management with managerial tasks and work with all areas to meet customer demand.
• Ensure Partners operate in a safe and legal manner.
• Fulfil online orders for driver delivery to customers’ doors.
• Stock replenishment to keep shelves full and correctly placed.
• Collaborate with the wider shop team including checkout support and Click & Collect.
• Contribute ideas to drive commercial performance and continuous improvement.
• Help reduce wastage by following product due diligence and markdowns.
• Maintain a clean, safe, and well organised shop environment.

Skills

People leadership

Retail knowledge

Customer facing

Stakeholder management

Job description

About the role

Due to working time regulations, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £3.75 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements. As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include:

• Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role
• Good stakeholder management skills when working with third parties and the wider Partnership.

Desirable skills/experience you may have

• Duty Manager Training (Internal Partners only).

Varied hours of full time work (37.5) across seven days to include late starts and early finishes, evenings and weekends.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short hour contracts, where possible. Please discuss this further with the hiring manager during your interview.