Supermarket Assistant

John Lewis Partnership; Welwyn Garden City; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK supermarket chain is seeking a Supermarket Assistant in Welwyn Garden City to assist customers and maintain store operations. Key responsibilities include stock replenishment, order fulfillment for online customers, and ensuring a tidy working environment. The ideal candidate has exceptional communication skills and experience in customer service. This role offers a competitive hourly rate of £12.40 and requires a full-time commitment with flexibility to work weekends.

Qualifications

• Experience in a customer-facing role.
• Up-to-date knowledge and strong interest in food and drink trends.
• Flexible approach to support the whole branch.

Responsibilities

• Stock replenishment to keep shelves full.
• Fulfilling online customer orders for delivery.
• Reducing wastage by managing sell-by dates.
• Supporting checkout and Click & Collect.
• Maintaining a safe and tidy working environment.

Skills

Communication skills

Job description

About the Role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the partner‑led service and passion for food that our competitors can’t match. Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again, earning their trust and loyalty for a lifetime.

In addition to your contractual pay, any time worked between 22:00 – 06:00 will attract a night premium of £3.50 per hour. This also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Stock replenishment: ensuring our shelves remain full and products are in the right place at the right time.
• Fulfilling online customer orders ready for drivers to deliver shopping directly to customers’ doors.
• Reducing wastage by following product due diligence and markdowns for items reaching their sell‑by dates.
• Support the wider shop team, including checkout support, managing Click & Collect orders, fulfilling on‑demand orders and more.
• Maintain a safe and tidy working environment with general shopkeeping tasks.

Essential Skills / Experience

• Communication skills to enable you to work effectively as part of a team and with customers.

Desirable Skills / Experience

• Experience in a customer‑facing role.
• Up‑to‑date knowledge and strong interest in food and drink trends.
• Flexible approach to support the whole branch.

Job Details

• Pay: £12.40 hourly
• Contract Type: Temporary
• Hours of Work: Full‑time, 37.5 hours across seven days, including early starts, late finishes, evenings and weekends.
• Job Level: Partnership Level 10
• Location: Welwyn Garden City (Waitrose & Partners), Bridge Road, Welwyn Garden City, Hertfordshire, AL8 6AB
• Closing Date: November 3, 2025