Supermarket Assistant

John Lewis Partnership; Milngavie; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large UK retail partnership is seeking a Supermarket Assistant in Milngavie. You will ensure shelves are stocked, fulfill online orders, and provide excellent customer service to enhance brand loyalty. The role requires good communication skills, and offers flexible working hours with a pay rate of £12.40 per hour. Ideal for those passionate about food and customer service.

Qualifications

• Communication skills to enable effective teamwork and customer interaction.

Responsibilities

• Stock replenishment to ensure product availability.
• Fulfilling online customer orders for delivery.
• Reducing wastage with product diligence.
• Supporting checkout and Click & Collect orders.
• Maintaining a safe and tidy working area.

Skills

Communication skills

Job description

Overview

ABOUT THE ROLE As a Supermarket Assistant, you\'ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\'t compete with - passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Maintain a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you\'ll need

• Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed.
• Up to date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8066939

Closing Date

October 14, 2025

Pay

£12.40 Hourly

Contract Type

Permanent

Hours of Work

19.75 hours a week Tuesday 09:00 to 17:00, Wednesday 15:00 to 20:00 and Saturday 14:00 to 22:00

Job Level

Partnership Level 10

Where You\'ll Be Working

Milngavie (Waitrose & Partners), Glasgow Road, Milngavie, Stirlingshire, G62 6JP

About the Partnership

We\u2019re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\u2019re not just employees, we\u2019re Partners, driven by our purpose to build a happier world. As we look to our future, there\u2019s never been a more exciting time to join us.

We\u2019re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\u2019re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It\u2019s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\u2019ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.