Supermarket and Retail Outlets Manager

Haven; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday provider in the United Kingdom is seeking an experienced Retail Revenue Manager to inspire and lead a team towards achieving high standards of service in retail outlets. The ideal candidate will possess strong leadership skills and a background in retail management, focusing on enhancing guest experiences while managing budgets and team performance. This role offers competitive compensation, a permanent position, and various employee perks.

Benefits

Annual bonus opportunity

On-site accommodation subject to availability

Discounts on dining and Haven Holidays

Free access to facilities

Career development opportunities

Qualifications

• Proven experience in management roles within the retail or hospitality industry.
• Strong leadership and communication skills required.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Lead and motivate the team to deliver excellent service.
• Monitor individual and team performance; provide feedback.
• Oversee team scheduling, budgets, and resources.

Skills

Leadership

Customer Service

Problem Solving

Organizational Skills

Budgeting

Job description

Position : Retail Revenue Manager

Type : Full‑Time / Permanent

Bonus : Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Retail Revenue Manager, where you’ll make a real impact on delivering outstanding service and creating a memorable shopping experience across our retail outlets.

As the Retail Revenue Manager, you’ll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll be the driving force behind exceptional guest experiences across our supermarket, gift shops, and vending outlets, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Ensure all operations comply with health and safety regulations, company policies, and standards.
• Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Supermarket Manager, Store Manager or a similar management role within the retail or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• Attractive salary plus annual bonus opportunity.
• On‑site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.