Super User, Food & Grocery Merchandising

jlp; Bracknell; Hybrid; GBP 44,000 - 69,000; Full time

Benefits offered by this job

Hybrid work model

Night premium pay (£5.25/hr)

Job summary

John Lewis Partnership is seeking a Food and Grocery Merchandising Superuser at Bracknell. The role links commercial teams with software engineers, analyses data to improve systems, and supports problem resolution. It includes night premiums and a hybrid work pattern.

The position offers 35 hours per week, a permanent contract, and a salary up to £60,000 depending on experience.

Qualifications

• Proven experience using core retail supply chain systems, including demand forecasting, inventory planning, and replenishment.
• Evidence of working on projects to successfully deliver system solutions.
• Experience in delivering training to build team knowledge and understanding.
• Proven track record of investigating complex system problems and performing deep-dive root cause analysis using databases and user interfaces.
• Experience working within an Agile or Kanban framework, specifically using Jira to track and manage tasks.

Responsibilities

• Act as the go-to technical expert, maintaining up-to-date knowledge of current systems and future technological developments to support partners.
• Create and deliver technical training for new starters, new processes, and new system features to ensure best practices are followed across the team.
• Query data environments to uncover actionable business insights, and review, validate, and approve technical changes.
• Participate in Kanban meetings to update progress, resolve blockers, and maintain an accurate, real-time Jira board.
• Act as an advocate to sustainably embed change initiatives, using your expert knowledge to manage how these changes impact daily operations.
• Develop, implement, and embed a culture of continuous improvement across the entire Merchandising department.
• Optimise critical system parameters to help achieve business goals, and monitor daily workflows to turn any friction points into actionable Jira tickets.

Skills

Retail SCM systems

System delivery projects

Training delivery

Root cause analysis

Agile / Jira

Tools

JIRA

Pro Kanban

Job description

ABOUT THE ROLE

As a Food and Grocery Merchandising Superuser, you will play a key role in making operations more efficient by acting as the main link between the commercial business teams and software engineers.

You will be the go-to technical expert, helping partners solve system issues and taking ownership of specific projects from start to finish using tools like Jira. By analysing data to find the root causes of any problems, you will continuously improve how the systems run, keeping the software optimised and the data accurate for everyone.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Expected salary - Salary up to £60,000, depending on experience

Contract type - This is a permanent position

Hours of work - 35 hours per week

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home. The team aims for around 3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings. The core day is currently Tuesday. Please note, some additional on call hours will be required on a rota basis (1 in every 5 weeks)

Location - This role is based at our Bracknell Head Office

Key responsibilities

• Act as the go-to technical expert, maintaining up-to-date knowledge of current systems and future technological developments to support partners
• Create and deliver technical training for new starters, new processes, and new system features to ensure best practices are followed across the team
• Query data environments to uncover actionable business insights, and review, validate, and approve technical changes
• Participate in Kanban meetings to update progress, resolve blockers, and maintain an accurate, real-time Jira board
• Act as an advocate to sustainably embed change initiatives, using your expert knowledge to manage how these changes impact daily operations
• Develop, implement, and embed a culture of continuous improvement across the entire Merchandising department
• Optimise critical system parameters to help achieve business goals, and monitor daily workflows to turn any friction points into actionable Jira tickets

Essential skills/experience you'll need

• Proven experience using core retail supply chain systems, including demand forecasting, inventory planning, and replenishment
• Evidence of working on projects to successfully deliver system solutions
• Experience in delivering training to build team knowledge and understanding
• A proven track record of investigating complex system problems and performing deep-dive root cause analysis using databases and user interfaces
• Experience working within an Agile or Kanban framework, specifically using Jira to track and manage tasks

Desirable skills/experience you may have

• JIRA
• Pro Kanban

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8114190

Closing Date: October 13, 2026

Pay: £44,000.00 - £69,100.00 Annual

Contract Type: Permanent

Hours of Work: 35

Job Level: Partnership Level 7

Where You'll Be Working: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high n