Success Coach

Starting Point Recruitment; Stafford; On-site; GBP 27,000 - 38,000; Full time

Job summary

A community support organization is seeking a Red Team Success Coach to provide practical coaching and mentoring for individuals facing barriers to employment. This role involves re-engaging participants, delivering tailored sessions focused on life skills, and providing guidance on CV writing and job applications. Ideal candidates should have experience in employability services, demonstrate empathy, and be committed to driving positive outcomes for their clients. This is a full-time, permanent position based in Walsall, offering a salary of £27,000 per year with potential earnings up to £37,500.

Benefits

26 days holidays plus 8 Bank Holidays

5% employer matched pension scheme

Funded Health Cash plan

Life insurance (3 x salary)

Discount shopping portal

Qualifications

• Experience in employability, welfare-to-work, housing, support work, or advice services.
• Understanding of challenges faced by long-term unemployed individuals.
• Ability to work with KPIs and achieve clear outcomes.

Responsibilities

• Re-engage participants from the Restart Programme.
• Deliver 1:1 coaching sessions focused on employment and life skills.
• Provide support around ESOL needs and housing challenges.

Skills

Empathy

Resilience

Motivational skills

Communication

Understanding of ESOL needs

Education

Level 2 or above qualification in Advice & Guidance or Health/Social Care

Job description

Red Team Success Coach
Location: Walsall - WS1 1SE
Salary: £27,000 per year (OTE: up to £37,500)
Job Type: Full-time, Permanent
Schedule: Monday to Friday
Start Date: 05/01/2026

About the Role

We re hiring a Success Coach to join our Red team. This is a rewarding and impactful role supporting individuals facing complex challenges to re-engage with employment services and take the next step towards work or self-employment.
You ll provide practical coaching and personal mentoring to people who may face barriers such as housing instability, limited English (ESOL needs), mental or physical health issues, and financial pressures. Through tailored support, you ll help them overcome obstacles and achieve sustainable outcomes.

Salary & Benefits

• Base salary: £27,000 per year
• On-Target Earnings: Up to £37,500 per year (based on achievable outcomes)
• Holidays: 26 plus 8 Bank Holidays
• Pension: 5% employer matched scheme
• Funded Health Cash plan
• Life insurance (3 x salary)
• Discount shopping portal (20 free points added monthly)
• A meaningful role with real community impact
• Supportive and inclusive team environment

Key Responsibilities

• Re-engage participants who have disengaged from the Restart Programme
• Deliver 1:1 coaching sessions focused on employment, wellbeing, and life skills
• Provide support around ESOL needs, housing issues, and financial challenges
• Conduct better-off-in-work calculations to support informed decision-making
• Assist with CV writing, job applications, and course submissions
• Guide participants considering self-employment with advice and referral
• Build relationships with local partners, employers, and support services
• Maintain accurate records, support with compliance, and meet programme targets

About You

To succeed in this role, you ll need to be empathetic, resilient, and results-focused. We re looking for someone who:

• Has experience in employability, welfare-to-work, housing, support work, or advice services
• Understands the challenges faced by people who are long-term unemployed
• Can motivate and build trust with people from diverse backgrounds
• Is comfortable working with KPIs and supporting participants to achieve clear outcomes
• Has knowledge of the benefits system and ESOL, or experience in financial/housing advice
• Can work independently, manage a caseload, and communicate effectively with external partners

Desirable (Not Essential)

• Level 2 or above qualification in Advice & Guidance or Health/Social Care
• Knowledge of self-employment pathways or enterprise support
• Experience working with people who have complex or multiple needs

How to Apply

Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).

We are an equal opportunity employer and welcome applicants from all backgrounds.