Succes Architect

Meltwater; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible paid time off

Creative Pension

Cycle-to-work scheme

Simply Health

Vitality Health Insurance

CalmApp access

Hybrid work style

Family leave program

Job summary

Meltwater is seeking a Success Architect to join our Solutions Consulting team in London. You will own a post-sales discipline, guiding sophisticated customers to real value from MCP and LLM-enabled outputs after go-live.

You'll design technical foundations, build scalable workflows, and maintain senior relationships to ensure adoption and strategic outcomes.

Qualifications

• 5+ years in solutions consulting or similar customer-facing technical roles.
• Hands-on fluency with LLM platforms and agentic tooling.
• Understanding of MCP or similar connector architectures.
• Experience with large, complex, enterprise-scale accounts.
• Excellent communication with technical and business stakeholders.
• Prior Meltwater experience is a plus.

Responsibilities

• Partner with customers from implementation onward to design how they'll use MCP and LLM platforms.
• Help customers build skills, agents, and repeatable workflows using Meltwater data.
• Develop best practices for combining Meltwater data with other datasets in LLMs.
• Act as the primary external contact, coordinating with CS, AM, and Implementation.
• Stay current on AI models and MCP tooling and translate to practical guidance.
• Identify friction points and turn them into scalable enablement materials.
• Build senior-level relationships with customer stakeholders.
• Represent customer voice to Product and Solutions Consulting leadership.

Skills

LLM platforms

Meltwater MCP

Enterprise accounts

Communication skills

Tools

Meltwater product suite

Agentic tooling

Job description

Revenue OperationsHybrid Remote , London,United Kingdom

We're looking for a Success Architect to join our Solutions Consulting team and own a new, post-sales discipline at Meltwater: helping our most sophisticated customers get real, measurable value out of our MCP solutions once they're live. This is not a support role and it's not a sales role. It's the connective tissue between what a customer has purchased and what they actually build with it. Customer Success owns everything inside the Meltwater product (searches, dashboards, boolean logic). The Success Architect owns everything on the other side of the connector: how a customer uses an LLM platform to turn Meltwater data into reports, briefs, and decisions, and how they responsibly combine that data with other sources they're bringing into the same environment. You'll be hands-on with customers from implementation through the life of the account, and you'll be a genuine authority on where AI and agentic tooling are headed, because our customers will expect you to be ahead of them.

What You'll Do:

Partner with customers from implementation onward to design how they'll use MCP and LLM platforms to work with Meltwater data, setting the technical and workflow foundation early so adoption sticks

Help customers build skills, agents, and repeatable workflows that turn raw Meltwater data into reports, briefs, and other deliverables their teams actually use

Develop and share best practices for combining Meltwater data with other datasets customers bring into their LLM environment, including guidance on structuring, prompting, and data hygiene

Act as the primary point of contact for the "outside the product" experience, working alongside CS, Account Managers, and Implementation so nothing falls in the gap between platform and product

Stay current on the fastest-moving part of the AI landscape (models, agent frameworks, MCP tooling) and translate what's new into practical guidance customers can use right away

Identify friction points or recurring questions across accounts and turn them into scalable enablement materials, playbooks, or internal feedback for the product team

Build trusted, senior-level relationships with sophisticated customer stakeholders who expect a true expert, not a generic support contact

Represent the voice of the customer internally, feeding real-world usage patterns and gaps back to Product and Solutions Consulting leadership

What You'll Bring:

5+ years of experience in solutions consulting, product specialist, or similar customer-facing technical roles

Hands-on fluency with LLM platforms and agentic tooling, including how to build and structure custom skills or agents, not just how to prompt one

Working understanding of MCP (Model Context Protocol) or comparable connector architectures, and how data flows from a platform into an LLM environment

Comfort translating a technical capability into a clear business workflow, and comfort translating a business need into the technical setup that solves for it

Experience supporting large, complex, or enterprise-scale accounts, including the patience and structure needed for phased implementations

A genuine curiosity about where AI is headed, evidenced by how you already use these tools, not just familiarity with the space

Strong cross-functional instincts and the ability to work smoothly alongside CS, Account Management, and Implementation without needing rigid handoffs

Excellent communication skills, credible with both technical stakeholders and senior business decision-makers

Prior experience with Meltwater's product suite or similar media intelligence/social listening platforms is a plus, but not required

What We Offer:

Enjoy flexible paid time off for enhanced work-life balance

Secure your future with a Creative Pension

Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options

Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey

Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Energetic work environment with a hybrid work style, providing the balance you need

Benefit from our family leave program, which grows with your tenure at Meltwater.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work:

7th floor, 20 Farringdon Street, London, EC4A 4AB

Our Story

AtMeltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our27,000 customersaround the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of2,200+ employeesin50 locationsacross25 countriesaround the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.