Subsidence Technical Team Manager - Home Based

Massenhove Recruitment; Remote; GBP 80,000 - 100,000; Full time

Job summary

A dynamic recruitment agency is looking for a Subsidence & Technical Team Manager to lead and inspire a team of Subsidence Engineers. This role involves overseeing complex insurance claims, ensuring streamlined processes, and maintaining outstanding customer experiences. The ideal candidate should demonstrate strong leadership and operational efficiency while being able to manage a portfolio of complex claims effectively. Experience in the insurance industry and a commitment to professional standards are essential.

Qualifications

• Experience in managing complex insurance claims.
• Strong leadership skills in guiding technical teams.
• Ability to ensure compliance with SLAs and audits.

Responsibilities

• Oversee complex insurance claims and guide your team.
• Support surveying services and evaluate properties.
• Drive performance to meet SLA targets.

Skills

Technical Leadership

Operational Efficiency

Customer Care

Job description

Overview

Subsidence & Technical Team Manager Home Based

Job Market Insurance Claims

About the role

My client are looking for a dynamic professional to lead and inspire their Subsidence Engineers and Technical Team, delivering exceptional services for both domestic and commercial insurance claims.

In this pivotal role, youll ensure streamlined processes, compliance with SLAs, and outstanding customer experiences.

Key duties

• Technical Leadership: Oversee complex insurance claims, guiding your team to deliver accurate assessments and effective solutions.
• On-Site Expertise: Occasionally support surveying services and visit damaged properties to evaluate technical and insurance requirements for reinstating buildings.
• Strategic Impact: Drive operational efficiency while maintaining the highest standards of professionalism and customer care.
• Lead and develop a team of desk-based engineers and a technical field team.
• Attend client meetings and represent the company professionally.
• Drive performance to meet SLA targets and audit requirements.
• Provide training and technical guidance to internal teams and external surveyor networks.
• Production of management information on a monthly basis.
• Manage a portfolio of complex subsidence claims from inspect to resolution.
• Promote...