Subsidence Building Technician

Adjusting Appointments Limited; Liverpool City Region; Remote; GBP 25,000 - 30,000; Full time

Job summary

A growing insurance solutions company is seeking an experienced Claims Technician to provide technical support and drive subsidence claims to settlement. This remote role offers up to £30k annually, 25 days holiday, and a comprehensive benefits package. Ideal candidates will have subsidence claims experience or relevant trade experience, excellent communication skills, and a strong customer service focus.

Benefits

Remote working

25 days holiday

Company bonus scheme

Training and career advancement

Qualifications

• 5+ years of relevant experience in subsidence or buildings insurance claims.
• Ability to thrive in a fast-paced, target-driven environment.
• Excellent verbal and written communication skills.

Responsibilities

• Communicate with customers, contractors, and insurer clients.
• Manage third-party companies for repairs related to subsidence.
• Negotiate cash settlements for repairs with policyholders.

Skills

Communication skills

Organisational skills

Customer service

Problem-solving

Self-motivated team player

Job description

Job Profile

Due growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include :

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using in-house schedule of rates
• Assessing contractor estimates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority

Applicant Requirements

• Previous subsidence / buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits

• Remote working
• up to £30k per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training and career advancement.