Subject Matter Expert (Support&Ops)

HCL Technologies Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

HCLTech in London seeks an experienced L3 Azure Administrator to manage complex incidents, automate routines, and lead RCA and security improvements. You will own escalations, coordinate with stakeholders, and drive platform stability across Azure IaaS, PaaS, and DevOps environments.

The role emphasizes automation, governance, and proactive problem management to minimize outages and improve service quality for global clients.

Qualifications

• 7–10+ years IT experience with Azure operations.
• 4–6+ years Azure operations expertise.
• Strong RCA, troubleshooting, and security skills.
• Advanced automation using PowerShell, Azure CLI and Python.
• Azure networking and governance experience.

Responsibilities

• On-time resolution of escalations/incidents per SLA and quality norms.
• OS & Platform patching for Azure VMs and PaaS services.
• Backup & restore operations with validation and DR readiness.
• Proactive monitoring using Azure Monitor and Log Analytics.
• Develop/runbooks and KBs; maintain SOPs and dashboards.
• Incident management for P1/P2, with customer communications.
• Lead MSR, QBR, and capacity planning discussions.
• Mentor L2 teams and improve SOPs/KBs.

Skills

Azure operations

Troubleshooting

Automation (PowerShell/Azure CLI/Py th

Incident management

RCA

Security

Tools

PowerShell

Azure CLI

Python

Job description

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3) 1. OS & Platform PatchingMonthly / weekly OS and platform patching of Azure VMs and PaaS servicesPatch validation, compliance tracking, and post-patch verification2. Backup & Restore OperationsDaily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads)Backup validation, restore testing, and failure remediation3. Monitoring & Alert ManagementProactive monitoring using Azure Monitor, Log Analytics, AlertsAvailability, performance, and capacity monitoringAlert tuning and noise reduction4. Basic AutomationPowerShell / Azure CLI / Python scripts for routine operational tasksAutomation of health checks, reports, and repetitive activities5. Weekly / Monthly Data ManagementCapacity utilization reports (compute, storage, backup)Monthly operational dashboards and health reports6. Incident & TroubleshootingTroubleshooting Azure compute, network, storage, and PaaS servicesSupport for AVS and Azure Stack HCI platforms7. Knowledge ManagementCreate and maintain KB articles, SOPs, and runbooksUpdate documentation after incidents and changes8. Problem ManagementIdentify recurring issues and raise problem recordsSupport root cause identification and preventive fixes9. Priority Incident ManagementEnd-to-end ownership of P1 / P2 incidentsIncident bridge participation and customer coordination10. Customer CommunicationHandle customer calls, MSR / Major Service RestorationProvide timely status updates during incidents11. Operational GovernanceParticipate in daily, weekly, bi-weekly, and monthly operational callsQBR, capacity planning, and service review meeting AZURE ADMINISTRATOR – L3 (IaaS / PaaS | OPERATIONS & ESCALATION) Role Summary:L3 Azure Administrator responsible for complex escalations, RCA, automation, security, and platform stability.Key Responsibilities:L3 ownership of complex Azure incidents and escalationsDeep troubleshooting of Azure IaaS, PaaS and DevopsPatch strategy planning and compliance reportingBackup architecture review, restore validation, and DR drillsAdvanced automation and monitoring improvementsProblem management and preventive action implementationLead MSR, QBR, and capacity planning discussionsMentor L2 teams and improve SOPs / KB articlesSkills & Experience:7–10+ years overall IT experience4–6+ years Azure operations expertiseStrong RCA, troubleshooting, and security skillsAdvanced PowerShell / Azure CLI / Python automationAzure networking and governance expertise

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.