Style Advisor

Needle & Thread; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading fashion retailer in London is seeking full-time Style Advisors for their flagship store. The role demands outstanding customer service skills, a passion for fashion, and the ability to work in a fast-paced retail environment. Ideal candidates will have previous retail experience and be proficient in styling and customer relations. Join a dynamic team and represent a prestigious brand while delivering memorable shopping experiences.

Qualifications

• Previous experience in retail, particularly in a premium or luxury setting.
• Passion for the brand and providing outstanding customer service.

Responsibilities

• Provide the best experience through speed and accuracy.
• Represent the brand and follow company guidelines.
• Improve product knowledge regularly.
• Build relationships with customers.
• Conduct personal styling sessions confidently.
• Handle transactions and complaints smoothly.
• Maintain store standards and safety processes.

Skills

Retail experience in premium or luxury environment

Strong communication skills

Ability to multitask

Customer service excellence

Fashion styling skills

Job description

Needle & Thread are looking for full time Style Advisors to join our retail team in our brand new flagship store on the King's Road, London. A Needle & Thread Style Advisor is responsible for delivering an authentic and memorable service approach. They will be very well presented, work in a dynamic team environment, be a clear communicator, are able to multi task, and adapt to high and low traffic patterns.

About you

• You will have previous, relevant experience working in retail, in a premium or luxury environment.

• Have a genuine passion for the Needle & Thread, and for providing outstsnding customer service.

Your responsibilities

• Provide the best experience through speed and accuracy and clear communication.

• To be a brand ambassador, representing the brand at all times and following the Company's brand guidelines.

• Continually improve brand product knowledge.

• To be confident in navigating the customer, suggesting alternative styles, or fulfilling product requests online if necessary.

• To be confident in building long-lasting relationships with customers and friends of the brand.

• Carry out personal styling sessions with confidence.

• Confident with styling, outfit building and recommendations that are suitable for the customer.

• Escalate customer complaints to the management team.

• Potentially be responsible for opening and closing duties.

• To be confident with all till and POS processes.

• Process transactions, refunds and telephone orders confidently.

• Understand the importance of data collection and ensuring GDPH is adhered to.

• High level of telephone etiquette.

• Maintain store visual merchandising standards in line with brand guidelines.

• Replenishing stock and keeping the shop floor clean and tidy at all times.

• Assist with deliveries and stock recalls.

• Being responsible for own H&S and ensuring H&S processes are followed in store.