Study and Technical Support Advisor

Wilmington plc; High Offley; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading health and safety consultancy in the UK is seeking a dedicated Study and Technical Support Advisor. This role involves providing exceptional support to students and clients, marking assessments, and maintaining health and safety standards. The ideal candidate should possess a NEBOSH National Diploma and be a member of IOSH. Join us to contribute to our exciting growth while helping others succeed.

Qualifications

• Strong attention to detail and accuracy is essential.
• Excellent IT literacy and ability to quickly learn new systems.
• Experience in health and safety advisory or practical roles is preferred.

Responsibilities

• Deliver exemplary study support and technical guidance to students.
• Provide remote consultancy to clients.
• Engage with students across social media platforms.
• Mark mock exam papers accurately and provide feedback.
• Manage email, phone, and webchat queries effectively.

Skills

Attention to detail

IT literacy

Organisational skills

Ability to work independently

Education

NEBOSH National Diploma

Membership of IOSH – TechIOSH or higher

Job description

Overview

We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. If you have a passion for helping others succeed and the drive to maintain accuracy in a fast‑paced environment, this role is for you.

Responsibilities

• Deliver an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Provide remote consultancy to our expanding client base.
• Engage across Phoenix's social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensure all delegates receive respectful and professional support.
• Mark mock exam papers with accuracy and offer constructive feedback.
• Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Manage email, phone, and webchat queries, and monitor the Facebook page to ensure only members receive access and queries/complaints are effectively managed.
• Conduct 1:1 sessions with students who require additional support.
• Stay updated on changes to health and safety standards and legislation.
• Plan your own diary and workload efficiently to meet service level agreements.

Qualifications

• NEBOSH National Diploma or working towards this.
• Membership of IOSH – TechIOSH or higher.
• Strong attention to detail and accuracy.
• Ability to work independently and stay focused.
• Excellent IT literacy and ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

Preferred

• Experience in a health and safety advisory role.
• Experience in a practical health and safety role.

The successful candidate must have permission to work in the role's location by the start of their employment.

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!