Student Well-Being Assistant – 6 Month Contract

Syracuse University London; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international educational institution in London is seeking an Administrative Support member to assist in student wellbeing and programming. This full-time role involves providing support to various teams, responding to student inquiries, and managing administrative tasks. Ideal candidates should have strong communication skills, relevant experience, and a commitment to diversity and inclusion in education. The position is suitable for those with a passion for student support.

Qualifications

• Experience of studying or working abroad.
• Flexible working schedule.
• Commitment to high quality undergraduate student support, wellbeing, and programming.
• Ability to respond calmly to urgent or crisis situations.
• Sensitivity to students who are struggling or vulnerable.
• A passion for student equity, diversity, and inclusion.
• A team player with a positive and supportive attitude.

Responsibilities

• Promote a welcoming, calm supportive office environment.
• Respond to all initial walk-in and email enquiries from students.
• Assist in student arrivals, orientations, and departures.
• Provide administrative support for Student Support staff assisting in events.
• Develop awareness of diversity, equity, inclusion, and accessibility.

Skills

Prior work experience in an education, student support, or customer service setting

Excellent written and verbal communication skills

Outstanding accuracy with administrative details

Excellent time and workload management

Experience with office platforms e.g. spreadsheets, instant messaging, email

Education

Undergraduate Degree

Job description

Syracuse University London forms part of the global network of study abroad programs overseen and supported by Syracuse University, Syracuse, New York, U.S.A. The Syracuse University London centre hosts around 600 students per year in fall and spring semesters; employs 20 permanent administrative staff members and 60 adjunct faculty members; offers 50-60 Syracuse University-approved courses/modules each term across 35 disciplines; and runs 200+ class field trips and a robust internship program, in addition to an intensive summer session.

This full‑time, 6-month contract position provides administrative support to the 4‑person programming team and 3‑person student wellbeing team in a variety of forms.

This role draws on a variety of administrative talents and is ideal exposure for a candidate interested in the study abroad sector.

Main responsibilities

Student Support

• Promote a welcoming, calm supportive office environment
• Respond to all initial walk‑in and email enquiries from students for general student support, directing students to relevant staff and resources
• Refer and escalate well‑being cases appropriately
• Assist programming teams in providing helpful, appropriate programming and information about city events related to student wellbeing

Transitions and Logistics

• Assist the programming staff as needed in student arrivals, orientations, and departures
• Support the Student Guides (temps) during arrivals
• Support and provide back‑up on other aspects of transitions and logistics as needed

Programming Administrative Support

• Provide administrative support for Student Support staff assisting in student events and educational activities. Typical tasks may include the following, under direction of the Well‑being Team:
• Data entry
• Managing records in the student database
• Filing/Scanning, Photocopying
• Registering students for activities and distributing tickets
• Supporting Program Office staff in making bookings.
• Drafting communications on behalf of Program Office staff
• Creating posters and brochures for Program Office activities
• Ordering supplies, updating forms
• Responding to emails
• Ensuring vendors are paid on time
• Taking minutes in staff meetings and distributing
• Setting up student events and ordering catering

Diversity and Inclusion

• Continually develop awareness and knowledge of the ways diversity, equity, inclusion and accessibility shape and impact students’ experiences
• Respond supportively and appropriately to all student concerns about experiences relating to DEIA
• Promote DEIA as an essential part of student wellbeing
• Actively support and contribute to DEIA initiatives and activities.

Person specification

Skills and Experience

• Prior work experience in an education, student support, or customer service setting
• Excellent written and verbal communication skills
• Outstanding accuracy with administrative details
• Excellent time and workload management
• Experience with office platforms e.g. spreadsheets, instant messaging, email

Desired Qualities

• Experience of studying or working abroad
• Flexible working schedule
• Commitment to high quality undergraduate student support, wellbeing, and programming
• Ability to respond calmly to urgent or crisis situations
• Sensitivity to students who are struggling or vulnerable
• A passion for student equity, diversity, and inclusion
• A team player with a positive and supportive attitude
• Undergraduate Degree

To Apply, please send CV and Cover Letter to Jo Reeves at [e-mail]