Student Welcome Desk Officer | Front-of-House & Info Champion

Education Training Collective; Tees Valley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading education provider in the Tees Valley is seeking a Customer Information Officer to join their Executive and Curriculum Administration team. This role involves providing a welcoming front-of-house service to students, staff, and visitors. Ideal candidates will have excellent communication skills, strong organizational abilities, and a commitment to delivering outstanding customer experiences in an educational environment. The position offers generous annual leave, a supportive team environment, and opportunities for professional development.

Benefits

Generous annual leave entitlement

Free on-site parking

Local Government Pension Scheme

Career development opportunities

Employee Assistance Programme

Free gym memberships

Wellbeing Days

Qualifications

• Proven history of delivering exceptional customer service.
• Flexibility to manage competing priorities in a busy environment.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Provide a welcoming and professional front-of-house service.
• Act as the first point of contact for students, staff, and visitors.
• Respond effectively to a wide range of enquiries.

Skills

Excellent communication and interpersonal skills

Customer service orientation

Organizational skills

IT proficiency

Understanding of safeguarding principles

Team-oriented approach

Tools

MS Office Suite

MS Teams

Job description

A leading education provider in the Tees Valley is seeking a Customer Information Officer to join their Executive and Curriculum Administration team. This role involves providing a welcoming front-of-house service to students, staff, and visitors. Ideal candidates will have excellent communication skills, strong organizational abilities, and a commitment to delivering outstanding customer experiences in an educational environment. The position offers generous annual leave, a supportive team environment, and opportunities for professional development.