Student Travel & Support Adviser

HSDC; Waterlooville; On-site; GBP 22,000 - 25,000; Full time

Job summary

A local educational institution in Waterlooville is seeking a Student Travel & Support Adviser to manage student support schemes including travel and childcare. The successful candidate will have strong customer service and organizational skills, with a background in finance and administration. This role offers a permanent contract with term-time working hours and various benefits including a generous pension plan and training opportunities.

Benefits

Access to training and qualifications funding

Generous pension plans

Ample annual leave

Exclusive discounts with NUS TOTUM card

Qualifications

• Qualified to at least GCSE Level in English and Maths.
• A recognised finance qualification (e.g., AAT intermediate) at or above level 2.
• Proven experience of at least two years working in a busy administration role.

Responsibilities

• Assist with management and coordination of Travel & Support Scheme.
• Process bus travel applications and financial assistance applications.
• Manage the HSDC financial assistance childcare scheme.

Skills

Customer Service Skills

Organizational Skills

Data Entry

Education

GCSE Level in English and Maths

Recognised finance qualification (e.g., AAT intermediate)

Tools

Excel

ProSolution

Job description

Student Travel & Support Adviser

Job Details

Job Title : Student Travel & Support Adviser

Department : Finance

Campus : South Downs

Salary : Grade 3 Point 12 - £24,703.40 (Actual Salary : £22,052.54)

Contract Type : 37 hours / 40 weeks / Term Time Only / Permanent

About the Role

A vacancy has arisen for a Student Travel & Support Adviser to join the Student Travel & Support team. This post is based at the South Downs campus.

The main purpose of the role is to administer the travel and support schemes offered by the College. You will be responsible for the College’s childcare scheme and vulnerable bursary for South Downs campus students and will arrange all bus and train travel for financially supported students. The role is student facing and you will be dealing with a variety of queries daily.

The successful applicant will have excellent customer service and organisation skills in providing an outstanding service to all students. An understanding of the DFE and Free Student Meals funding guidelines is desirable as the postholder will be responsible for ensuring all provision meets these guidelines.

Responsibilities

• To assist with the management and coordination of all aspects of the Travel & Support Scheme to meet the specific needs of all the College’s stakeholders.
• To process bus travel applications, ensuring all bus passes are ordered in a timely manner so they are ready when students start in September and periodically throughout the academic year.
• To assess and process applications for financial assistance, process refunds and ensure these are logged on the Student Finance section on ProSolution.
• To process bus pass subsidy payments and ensure these are logged on the Student Finance section on ProSolution.
• To liaise with lecturers to provide list of their financially assisted students, to help pay towards the cost of trips / residentials and Free Student Meal money whilst on the trip.
• To manage the HSDC financial assistance childcare scheme including assessing eligibility, paying childcare provider invoices in a timely manner and to ensure these are logged on the Student Finance section on Pro-Solution, planning and producing the yearly application forms and designing childcare leaflets. Administer the Government childcare scheme 'Care to Learn', sending attendance data to Care to Learn.

Requirements

• Qualified to at least GCSE Level in English and Maths
• A recognised finance qualification (e.g., AAT intermediate) at or above level 2
• Customer Service Skills
• Thorough and demonstrable understanding and knowledge to FE including related legislation, for example Equality and Diversity, current knowledge and understanding of financial assistance and funding guidance.
• Proven experience of at least two years working in a busy administration role.
• Proven experience in the creation and use of Excel for data entry.
• Proven data entry experience.
• Knowledge of college IT systems.

Benefits

• Invest in Your Growth : Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
• Generous Pension Plans : Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
• Ample Time Off : Enjoy a generous annual leave package to maintain a healthy work-life balance.
• Exclusive Discounts : Get an NUS TOTUM card, offering discounts with hundreds of retailers.

Application

How to apply

We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact [e-mail] and a member of our team will respond as soon as possible.

For more information on the position itself, please connect with Jo Wilson at [e-mail] for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.

If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.