Student Support & Welfare Officer

Fairfield School of Business; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused higher education provider in Birmingham seeks a Student Support & Welfare Officer to deliver high-quality support for students facing administrative and welfare issues. The role involves enhancing the student experience and promoting wellbeing, acting as a key contact for student advice and referrals. Candidates should possess relevant experience and strong communication skills. This position offers an opportunity to make a significant impact in supporting students' educational journeys.

Qualifications

• Experience in providing student support services.
• Ability to handle administrative and welfare issues.
• Strong communication and interpersonal skills.

Responsibilities

• Provide direct support for students with administrative and pastoral issues.
• Enhance student experience and promote engagement and wellbeing.
• Serve as a key point of contact for students.

Job description

Fairfield School of Business (FSB) is a community-focused higher education provider with teaching locations in London, Birmingham, Leicester, and Sheffield. We provide high quality, industry-relevant qualifications in business, criminology, counselling, and healthcare management for people who want to improve their professional and personal circumstances but have found that traditional education routes do not align with their current life and commitments.

FSBs mission is to facilitate increased accessibility to high quality qualifications by providing transformational learning experiences that meet or exceed the renowned standards of UK education.

Overall Purpose of the Role

The Student Support & Welfare Officer will provide direct support for students with any administrative, pastoral and welfare issues. They will provide high-quality, proactive, services that enhance the student experience and promote engagement and wellbeing. The Student Support & Welfare Officer serves as a key point of contact for students, offering advice, guidance, and referrals to appropriate services within or outside the institution.

The Student Support & Welfare Officer will be located in one of the teaching campuses and will report directly to the Associate Dean of the respective Campus. The Student Support & Welfare Officer is part of the Student...