Student Support Role – Family Support Worker

Outwood; Tees Valley; On-site; GBP 28,000 - 31,000; Full time

Job summary

A local educational institution in Tees Valley is seeking a Family Support Worker to provide essential support for pupils and their families. This role requires excellent communication and organizational skills, as well as empathy towards students facing challenges. You will work closely with various external agencies to foster successful educational outcomes, ensuring that students achieve their potential. This position offers a chance to make a significant impact in students' lives within a supportive team environment.

Benefits

Professional development opportunities

Supportive work environment

Qualifications

• Experience working with children and/or families is essential.
• You must possess the ability to communicate sympathetically with young people.
• A self-motivated individual ready to make a significant difference.

Responsibilities

• Support pupils and families in school, community, and home settings.
• Communicate with external agencies to achieve better outcomes.
• Provide ongoing assistance to improve student success.

Skills

Effective communication

Interpersonal skills

Time management

Organizational skills

Job description

Student Support Role – Family Support Worker

Outwood Academy Normanby

Start Date: January 2026 (or earlier if possible)

Contract: 2 years, fixed term in the first instance

Salary (Actual Salary): Grade 8, SCP 18-21 (£28,824 - £30,292)

Working Pattern: 37 Hours, 5 days a week, term time only, plus 15 days

About the Role

We have an exciting opportunity for a Family Support Worker to join our team. The successful candidate will be a highly self-motivated individual with excellent communication and interpersonal skills. You will have experience of working with children and/or families.

If you are ambitious, inspirational, creative, open-minded and want to be part of our success then we want to hear from you.

The role is to support pupils and their families in school, community and home setting, providing ongoing assistance.

You will require the skills to effectively communicate with a wide range of external agencies in order to achieve the best outcomes for children and young people. Time management and organisation is key to this role. You must be approachable and confidential with the ability to relate to children and young people in a sympathetic manner.

This is a fantastic opportunity, and you must possess the skills and determination to make a significant difference to the lives of our students.

Outwood Academy Normanby places students at the centre of everything it does, with a focus on creating a culture of success, a positive climate for learning, and increased student attainment, achievement and social and emotional development.

We believe that all support staff within our Family of Schools are key posts in terms of securing student success and achievement across a broad range of subjects and experiences.

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A message about Outwood Academy Normanby from our Principal

Thank you for your interest in joining Outwood Academy Normanby. We are delighted you are considering joining our team and I am proud to share more about our academy, our community, and the exciting opportunities that await you here.

Outwood Academy Normanby serves the communities of Normanby, South Bank, Grangetown and Eston in Teesside. These are communities with a rich history and a strong sense of local pride. Like many areas, they also face socio-economic challenges. This context means that our students arrive with a diverse range of experiences and starting points. This presents a unique and deeply rewarding opportunity for educators who are passionate about making a real difference.

At Outwood Academy Normanby it is our clear intent that all students deserve every opportunity to reach their full potential. This unwavering belief drives everything we do. We are committed to providing a high-quality education that equips our students with the knowledge, skills, and determination they need to succeed in life.

Working at Outwood Academy Normanby is not without its challenges. You will be teaching and nurturing students who may have experienced significant disadvantages, and who may require additional support to overcome barriers to learning. You will need to be adaptable, resilient, and possess a genuine commitment to inclusive practices. You will need to be creative in your approach to teaching and learning, and be willing to go the extra mile to ensure every student thrives.

However, the rewards of working in this community are immense. Seeing the progress our students make, witnessing their confidence grow, and knowing that you have played a part in shaping their futures is an incredibly powerful and fulfilling experience. We are a close-knit and supportive staff team who are dedicated to working together to achieve the best outcomes for our students. We invest heavily in the professional development of our staff, providing opportunities for growth and advancement within the Outwood Family of Schools.

We always recruit passionate and dedicated individuals who share our vision and are committed to making a tangible and sustained difference to the lives of our students. If you are ready to embrace the challenges and celebrate the rewards of working in our community, we would be delighted to receive your application.

We encourage you to visit our website to learn more about our academy and our values, and welcome visits to our school to meet with me and our team.

Mark Robinson

Please contact our HR team on [e-mail] should you wish to visit the school and have a tour of the department to see what we have to offer. If you share our vision of “Students First”, then why not join our family?