Student Support Officer

S Knights Recruitment; Oxford; On-site; GBP 26,000; Full time

Job summary

A respected training organization in Reading is seeking a Student Support Officer to play a vital role in helping learners achieve their career goals. This position involves providing guidance, administering exams, and supporting students throughout their educational journey in a fast-paced, supportive environment. Ideal candidates will have at least one year of experience in an administrative or customer-facing role, along with strong interpersonal skills and a passion for professional development.

Benefits

A welcoming, inclusive atmosphere

Clear opportunities for professional growth

Regular social events and team activities

Full access to the organization’s entire course portfolio

Qualifications

• At least 1 year of experience in administration or a customer-facing role.
• Passion for helping people and their professional development.

Responsibilities

• Acting as the first point of contact for learners and exam candidates.
• Providing day-to-day support, encouragement and guidance.
• Administering and invigilating high-stakes examinations.
• Offering 1:1 support to students who need extra help.
• Monitoring progress, identifying barriers and helping learners stay on track.
• Running mock interviews and CV clinics to support job seekers.
• Accurate record-keeping and general administration.
• Supporting with the smooth running of the training centre.

Skills

Strong communication and interpersonal skills

Excellent organisational ability and high accuracy

Confidence using IT, Microsoft Outlook and Teams

Great critical thinking and time-management skills

Proactive, positive attitude

Job description

Student Support Officer

Salary: £26,000 + Monthly Bonus

Location: Reading (in-person)

If you re passionate about helping people grow, succeed and achieve their career goals, this is your opportunity to play a key role in shaping futures. Join a thriving training centre where every day brings the reward of supporting learners on life-changing journeys.

About Company

You ll be joining a long-established, highly respected training organisation known for empowering thousands of learners through industry‑recognised courses and flexible learning pathways. Their newly refurbished Reading training centre offers a modern, vibrant environment designed to inspire success.

Benefits

• A welcoming, inclusive and student‑centred atmosphere
• Clear opportunities for professional growth
• Regular social events and team activities
• A culture committed to excellence in workplace learning
• Full access to the organisation s entire course portfolio, with paid time to complete them

This is an exciting chance to join a company with a rich legacy of developing people while embracing innovation and best practice.

About the Job

As a Student Support Officer, you ll play a vital role in supporting learners throughout their journey, ensuring each individual feels motivated, confident and fully supported.

Your responsibilities will include:

• Acting as the first point of contact for learners and exam candidates
• Providing day‑to‑day support, encouragement and guidance
• Administering and invigilating high‑stakes examinations
• Offering 1:1 support to students who need extra help
• Monitoring progress, identifying barriers and helping learners stay on track
• Running mock interviews and CV clinics to support job seekers
• Celebrating achievements and organising graduation ceremonies
• Accurate record‑keeping and general administration
• Contributing to social media content creation
• Supporting with the smooth running of the training centre
• Carrying out additional duties aligned with team and organisational goals

This role is fully in‑person at the Reading centre and follows a 37.5‑hour working pattern, including two late Thursdays and two Saturdays per month (with a weekday off in lieu).

Ideal Candidate

You will be someone who genuinely loves helping others and thrives in a student‑focused, fast‑paced environment.

You’ll ideally have:

• At least 1 year of experience in administration or a customer‑facing role
• Strong communication and interpersonal skills
• Excellent organisational ability and high accuracy
• Confidence using IT, Microsoft Outlook and Teams
• Great critical thinking and time‑management skills
• A proactive, positive attitude with a willingness to learn
• The ability to work independently while being a supportive team player

Above all, a passion for people and their professional development is essential.

Apply Now

If you re looking for a rewarding role where you can make a real impact on learners futures, we want to hear from you. Apply today and take the next step in your career as a Student Support Officer!