Student Support & Information Officer

Reaseheath College and University Centre; Nantwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

47 days annual leave including Bank &

Pension scheme with employer 19.8%

Enhanced maternity and adoption pay

Enhanced sick pay

Employee Assistance Programme

Pluxee reward scheme

Free on site gym membership

Onsite Starbucks and multiple outlets

External benefits via Cheshire area

Specialist equipment reflecting行业

Job summary

Reaseheath College and University Centre is seeking a dynamic Student Support & Information Officer to join our Student Services team in Nantwich. This permanent, full-time role (37 hours per week) involves supporting students, families and staff across college life.

The successful candidate will be the front-line contact, assist with accommodation applications and the moving-in process, and provide effective signposting to college services while maintaining daily office operations.

Qualifications

• Level 2 Maths & English (or equivalent) is required.
• Proficient with Microsoft Office 365.
• Experience working with a diverse student body and stakeholders.

Responsibilities

• Be the first point of contact for students, staff and visitors.
• Support accommodation applications and moving-in processes.
• Signpost to services and manage day-to-day Student Services tasks.

Skills

MS Office 365

Stakeholder engagement

EDI & wellbeing

Communication

Education

Level 2 Maths & English or equivalent

Job description

About Reaseheath

Reaseheath College and University Centre is a leading land-based and technical education provider, with a proud history stretching back over 100 years. Our mission is simple: to deliver industry focused, career ready education that transforms lives and supports the future of all our learners - from further education, higher education, apprenticeships and adult courses.

Working at Reaseheath

Working at Reaseheath means being part of a supportive, ambitious and values-driven community. Our staff play a vital role in shaping futures, helping our learners develop the skills, confidence and experience they need to succeed in their careers.

Job Title: Student Support & Information Officer

Status: Permanent, Full Time, 37 hours per week. There will be some evening, weekend and bank holiday work to support college activities

Closing Date: Midnight, Tuesday 3rd November 2026

Assessment Centre Date: Tuesday 10th November 2026

Overview

Reaseheath College is a forward thinking and dynamic College providing an excellent educational experience to over 4,500 students a year.

Reaseheath College is seeking to appoint a dynamic, resilient and collaborative team players to be part of our busy and vibrant Student Services Team, working with both our residential and day students to ensure they are supported and engaged in college life.

These are critical roles for motivated and committed individuals who have a keen interest in working with young people and who will go above and beyond to ensure that those they work with are able to attend, achieve and thrive at college. The successful candidates will be able to work in a busy environment where no two days are the same.

Key responsibilities:

• Act as a first point of contact for students, staff, parents/carers, visitors and other stakeholders. Ensure reception information and resources are accurate and up to date.
• Support the accommodation applications process and supports the logistics and administration of the 'moving in' process
• Provide effective signposting to college departments and support services. Regularly address enquiries and elevate complex or sensitive matters appropriately, seeing issues out their conclusion.
• Support the efficient day-to-day operation of the Student Services office. Provide administrative support to the Head and Deputy of Student Services. Manage a range of administrative tasks, prioritising effectively and within deadlines set.

The successful candidate will:

• Have level 2 Maths & English or equivalent.
• Be skilled and experienced in application of Microsoft Office 365 applications.
• Experience of working effectively with a diverse range of students, families, staff and partners.
• Strong understanding of equality, diversity, inclusion and wellbeing.
• Self-motivated, resilient and able to see issues through to resolution.
• Ability to build effective working relationships at all levels across the College

We can offer you:

• 47 days annual leave including Bank Holidays and Christmas Closure
• Generous pension scheme with an employer contribution of 19.8%
• Enhanced maternity and adoption pay
• Enhanced sick pay
• Employee Assistance Programme
• Pluxee reward scheme
• Free on site gym membership
• Onsite Starbucks along with multiple restaurant and cafe outlets
• Access to a multitude of external benefits through local businesses to the Cheshire area
• Specialist equipment reflecting industry practice

As a College, we actively encourage applications from industry professionals without a teaching qualification, as well as those from qualified teachers. Reaseheath offers a full CPD programme with access to funded qualifications alongside hands on support whilst completing Further Education Training. Industry professionals joining the College in an academic role, will complete their Further Education Training whilst in post.

Please note this role constitutes 'regulated activity' as defined by the Protection of Freedom Act 2012. The successful candidate will therefore be required to undertake an enhanced DBS check with barred list information prior to starting employment. You must also have the right to work in the UK and will be required to provide evidence to support this. In addition, online checks will be carried out during the recruitment process. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Equality, Diversity and Inclusion

Reaseheath College is committed to achieving its public sector general equality duty, which is set out in the Equality Act 2010. The College has a clear mission and clear values, which incorporate equality, diversity and inclusion.

The College staff recruitment and selection process, CPD processes, policies and practice are designed to ensure that when employment decisions are made, they are based solely on the skills and qualities required for the position and comply with all relevant employment legislation and best practice standards.

Disability Support

The College is a Disability Confident Employer and will support any reasonable adjustments you require to perform your best during the recruitment process. You can contact the People Services team at [e-mail] should you require any adjustments during either your application or during the assessment centre.

Safer Recruitment Statement

The Rehabilitation of Offenders Act 1974 (Exceptions Order 1975, (amended 2013 and 2020)) makes certain regulated activity (i.e. work with children and/or young people) exempt from the Act and therefore requires individuals seeking to work with these groups to be subject to an Enhanced Disclosure and Barring Service check with children's barred list, amongst other safer recruitment checks.

Where a post is classed as exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, you will be required to reveal all convictions not classed as 'protected' by the Ministry of Justice guidelines, both spent and unspent.

Any information given will be completely confidential and will be considered in relation to an application for positions to which the Order applies. Please note that certain criminal convictions may affect your eligibility for employment with the college, but having a previous conviction will not automatically bar you from employment. Please refer to the college website for the policy statement on the recruitment of ex-offenders.

This information is considered sensitive personal data under the Data Protection Act 2018. It will only be used for the purposes of this recruitment exercise and will be safely disposed of after six months if you are not successful in your application for this vacancy.

Other safer recruitment checks that will be carries out during the recruitment process include online checks and prohibition from teaching checks (where relevant).

We reserve the right to close this vacancy earlier than the advertised close date if we receive a sufficient number of applications.

We do not accept applications or speculative CVs through recruitment agencies.