Student Support Coordinator - HC622033

Hampshire County Council; England; On-site; GBP 26,000 - 32,000; Part time

Job summary

A local council in England is seeking a Student Support Coordinator to track and support new PIP2 investigators through their development. Responsibilities include coordinating training schedules and providing ongoing guidance. The ideal candidate should be educated to QCF Level 3, have office support experience, strong interpersonal skills, and proficiency in Microsoft Office. This temporary position is based in Southampton and offers a full-time working schedule.

Qualifications

• Experience in a busy office support environment managing multiple tasks.
• Ability to work collaboratively with internal colleagues and external partners.
• Strong organizational skills with effective planning and prioritizing ability.

Responsibilities

• Track and support the development of new investigators.
• Monitor candidate progress against their portfolios.
• Coordinate the scheduling of courses and attachments.

Skills

Office support experience

Interpersonal skills

Microsoft Office proficiency

Ability to improve efficiency

Education

Educated to QCF Level 3 or equivalent

Full driving licence

Job description

Job Title: Student Support Coordinator - HC622033

Location: Western Investigations, Southampton Central Police Station

Hours: 37 hours per week

Contract: Temporary for 2 years

Closing Date: Wednesday 17th December 2025 at 23:59 hours

If you would like to apply for this temporary post as a secondment you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the ‘Police Staff Internal Secondment Declaration’, and forwarded it as instructed to obtain their sign‑off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy’s closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result you should consider this fully. Such applications will be treated on a case‑by‑case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.

Job Purpose

The role is primarily responsible for tracking, supporting, and coordinating the development of new‑to‑role PIP2 investigators, ensuring they are provided with a clear, structured, and well‑managed framework throughout their investigative pathway in order to complete accreditation requirements and attend scheduled PIP2 training courses.

Key Accountabilities

• Track, support, and monitor Entry Pathways: Oversee and support the arrival of staff into investigative commands via all entry routes.
• Escalate HR and Estate Issues: Identify and escalated practical and administrative needs (e.g., locker allocation, Airwave radios, IT access) to the relevant departments to support operational readiness.
• Provide Ongoing Pathway Support: Deliver continuous guidance and oversight to candidates progressing through the PIP2 pathway, ensuring clarity and structure throughout their development. Monitor student progress against their PIP and PEQF portfolios to ensure timely and successful completion.
• Candidate Engagement and Escalation: Maintain regular contact with candidates to identify and appropriately escalated any concerns related to performance, attendance, welfare, or wellbeing as required. Direct students to appropriate support mechanisms, including Occupational Health, the Employee Support Line, and other welfare resources.
• Manage Course Scheduling: Coordinate the scheduling of courses and attachments, balancing portfolio timelines, operational pressures, and student availability.
• Coach Allocation and Quality Assurance: Ensure each candidate is matched with a suitably qualified and competent coach. Address any concerns through liaison with line managers, IWDT, and the Force Accreditation Unit (FAU).

Qualifications

• Educated to QCF Level 3, A level or work experience deemed to have brought the post holder to a comparable level.
• Full driving licence is essential.
• Proven experience working in a busy office support or administrative environment, managing multiple tasks effectively.
• Demonstrated ability to work collaboratively with internal colleagues and external partners to build and maintain positive working relationships.
• Proficient in the use of Microsoft Office applications (e.g., Outlook, Word, Excel) and other relevant electronic systems.
• Strong interpersonal skills with the ability to proactively develop and maintain effective working relationships with colleagues, partners, and other stakeholders.
• Ability to identify and implement opportunities to improve efficiency and effectiveness within own area of work.
• Excellent organisational skills, with the ability to plan and prioritise tasks effectively to meet deadlines and service requirements.
• Commitment to continuous improvement, with the ability to objectively review personal performance and take appropriate steps to maintain and enhance professional standards.

Contact details for an informal discussion

Please contact the Recruitment Team at [e-mail] or on 023 8045 1611.

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work–life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under‑represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: [e-mail].

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.