Student Support and Welfare Manager

National Institute of Teaching; Birmingham; Hybrid; GBP 49,000; Full time

Job summary

An educational institution in Birmingham is seeking a Student Support and Welfare Manager to lead services for student wellbeing. You will manage processes such as disability and mental health support, and ensure high-quality service delivery. This hybrid role requires at least one day a week on campus. Excellent organisational skills and leadership experience in support services are essential. This position offers competitive benefits including generous leave and professional development opportunities.

Benefits

Generous Annual Leave

Flexible Working

Pension Scheme

Salary Sacrifice Schemes

Lifestyle Benefits

Above statutory Parenthood Leave

Support from Employee Assistance Programme

Development Opportunities

Qualifications

• Experience in student support services.
• Strong leadership skills to manage support processes.
• Ability to work collaboratively across teams.

Responsibilities

• Lead and manage the NIoT’s processes for student support.
• Ensure high-quality services for disability, counselling, and wellbeing.
• Act as the main contact for faculties regarding support.

Skills

Organisational skills

Empathy

Communication skills

Knowledge of mental health

Job description

Hybrid - within commutable distance of one of our campuses in London, Birmingham, Blackburn, Doncaster, Redcar, Bristol or Bradford

£48,226 + London Weighting (if applicable) + benefits

This is an exciting new role within the newly formed Registry team! We are looking for an organised and empathetic Student Support and Welfare Manager to lead and manage the NIoT’s processes for all aspects of student support, including disability, counselling, mental health and wellbeing.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system. The support and welfare function at the NIoT plays a crucial role in the mission of the NIoT by delivering services to support our trainee’s and participants wellbeing throughout the whole of their programme.

About the role

Your role will be to lead and manage the NIoT’s processes for all aspects of student support, including disability, counselling, mental health and wellbeing. You’ll ensure that in all aspects of support and welfare, the NIoT is delivering a service which is high quality and supports our trainees and participants to achieve their full potential. As the main point of contact for Faculties and NIoT staff in relation to student support, you’ll work closely with colleagues across the NIoT to ensure that processes and procedures support the delivery of an exceptional student experience.

This is a hybrid role, with a minimum expectation of one day per week on campus, but there may be occasions when further on-campus presence is required, to meet the needs of the service or to attend team events.

Key benefits

• Generous Annual Leave - 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service
• Flexible Working - We offer flexible start and end working times, with hybrid working in place for all roles
• Pension - Entry to the Local Government Pension Scheme
• Salary Sacrifice Schemes - We offer salary sacrifice schemes for bikes, cars and tech
• Lifestyle Benefits - We offer discounts on gyms, cinema, retail and much more
• Parenthood Leave - We offer above the statutory minimum for maternity, adoption and paternity leave
• Working Environment - We have a stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals
• Support - Our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters
• Development - We fully support the development of our staff and ensure that you have high level of continuous professional development

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

If you have any queries about this role, please email us at [e-mail]

For more information and to apply online, please visit our vacancies page.

Closing date: 11.59pm on 20 November 2025.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

£48,226 + London Weighting (if applicable)