Student Support and Safeguarding Officer

Suffolk Jobs Direct; Ipswich; On-site; GBP 29,000; Full time

Job summary

A local educational institution in Ipswich is seeking a Student Support and Safeguarding Officer. The role involves managing a learner caseload and supporting students to achieve positive outcomes. The candidate should have relevant experience and knowledge of safeguarding procedures. The position is permanent, with an expected start as soon as possible, and includes a pro-rata salary of £29,007 for part-time hours.

Benefits

Collaborative working environment

Supportive team

Recognition as a Disability Confident employer

Qualifications

• Experience in supporting students or vulnerable individuals.
• Knowledge of safeguarding policies and practices.
• Ability to work collaboratively in a multi-functional team.

Responsibilities

• Manage a caseload of learners providing support and guidance.
• Be part of the college’s Safeguarding Team.
• Liaise with parents, social workers, and other professionals.

Skills

Interpersonal skills

Problem-solving

Attention to detail

Education

Relevant experience in student support

Job description

Job Description

Position: Student Support and Safeguarding Officer (on-site)

Location: Ipswich, Suffolk IP4 1LT

Salary: £29,007 pro rata

Hours: 14.48 hours per week (2 days), 52 weeks per year

Contract: Permanent, required as soon as possible

Reference: 8028

Job Purpose

• Manage a caseload of learners and offer support, information and guidance in order to enable them to stay on programme and achieve or progress onto a positive outcome.
• To be part of the college’s Safeguarding Team, working within the college’s safeguarding policies and procedures, offering a timely, professional, solution‑focused service to both learners and staff.
• Work as part of a pro‑active, multi‑functional, cross‑college team providing support, advice and guidance on a range of topics to both existing and prospective learners, and to provide an outstanding integrated and pro‑active service.
• Manage a caseload of learners offering support, information and guidance to enable them to stay on their study programme, supporting them to achieve or progress onto a positive outcome.
• Liaise with a range of stakeholders, including parents/carers, social workers and other external professionals.
• Meet the needs of learners who present with more generic “one‑off” queries on any given day.

Suffolk New College (SNC) is based in Ipswich, the county town of Suffolk, near the thriving waterfront and town centre. The college also has the Suffolk Rural Campus at Otley, and the ‘On the Coast’ provision with centres in Halesworth and Leiston. As Suffolk New College is a multi‑campus site, you may be required to work at and travel between campuses.

At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it's a commitment to providing the best possible environment for our learners to thrive. It's a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.

What We Will Offer You

Why choose us? Make a difference in young lives and work in a collaborative environment with a supportive team.

Join our dynamic team at Suffolk New College, where excellence meets opportunity! As proud recipients of prestigious accolades including the Further Education Provider of the Year 2023, the AOC Beacon Award for Sustainable Development, and an Ofsted “Good” rating, we offer an inspiring environment for growth and success.

With a dedicated workforce of approximately 650 professionals, spanning curriculum delivery to vital support functions like Facilities, IT, Marketing, Student Services, and Human Resources, we foster a diverse and talented community.

Embracing inclusivity, we are honoured to be recognised as a Disability Confident employer, actively championing equality and diversity in our recruitment and selection practices. Join us in shaping futures and making a positive impact!

To find out more

Please read the Job description (pdf), outlining the essential and desirable criteria.

How To Apply

To apply, please complete the application form online on our website.

Closing date: 12 pm, 17 November 2025.

Interview date: 26 November 2025.

Please note, once you have submitted your application, we will contact you following the closing date, should you be shortlisted. If you do not hear from us, then please assume you have not been selected.

This college is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our ongoing commitment to Equality and Diversity, Suffolk New College guarantees to shortlist all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure and Barring Service (DBS) check.

IMPORTANT PLEASE READ BEFORE APPLYING

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