Student Support Advisor

Online Education Services; Birmingham; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

An innovative education provider in Birmingham is seeking a Student Recruitment Advisor to provide support and guidance to students. This hybrid role requires strong customer care and IT skills, allowing the advisor to ensure students' studies run smoothly. The successful candidate will manage student records and participate in projects to enhance the student experience, with a salary of up to £26,000 per annum depending on experience.

Benefits

Flexible working environment

25 days of annual leave + Bank holidays

Study assistance for eligible employees

Qualifications

• Strong customer care skills with situational analysis.
• Excellent IT and administration skills.
• Good working knowledge of Microsoft Office, especially Excel.

Responsibilities

• Respond to inbound student calls and messages.
• Proactively communicate with students regarding their studies.
• Maintain student records using Salesforce.
• Administer student requests and records per university policy.

Skills

Customer care skills

IT and administration skills

Communication skills

Problem-solving skills

Attention to detail

Time management

Tools

Salesforce

Microsoft Excel

Job description

At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.

We partner with the world’s leading universities to enhance the student experience for the digital era to meet our purpose of being the world’s most impactful enabler of education. At OES, we are passionate about student success and the future of education.

In 2024, we launched a strategic partnership with Aston University who are a transformational UK university, and we are now looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.

About the Role

OES is committed to supporting its students throughout their learning journey. A critical element of its quality student experience is the provision of a streamlined and personalised student support service.The Student Recruitment Advisor role sits within our Student Success team.

Student Advisors ensure everything relating to a student’s studies runs smoothly by providing student support and guidance. The role requires passionate, proactive, and resourceful team members. The position is broad in scope and requires a high degree of initiative and self-management to deal with a range of functions and tasks. You will be equipped with a comprehensive working knowledge of the university’s policies, procedures, and regulations, as well as their support services and student administration policies and procedures, meaning you can advise the students appropriately in accordance with regulations.

You will be expected to work autonomously and be accountable for your goals, think for yourself, push the boundaries, and above all bring a high level of energy and passion to the team.

We work to a hybrid model with 2 days per week in our Birmingham office.

Key Responsibilities

• You’ll be the first line of student support – responding to inbound student calls and messages.
• You’ll proactively communicate with students, reaching out to them to ensure that their studies are on track.
• You’ll accurately record and maintain student records using the student management system (Salesforce).
• You’ll administrate student rests, extensions, programme transfers, late assessment submissions, study needs agreements, and resit opportunities in line with partner university policy and record these within Salesforce.
• You’ll support the student assessment process.
• You’ll participate in projects to enhance the student’s online experience and increase success and retention (e.g., onboarding, intervention, and support projects).
• You’ll contribute to the effectiveness of team working practices and productivity, while supporting your peers.
• You’ll undertake project-based work to progress and improve the quality of the team’s provision. This could be in relation to regulatory updates, technological advances or awarding body requirements.

About You

• You’ll have strong customer care skills, and ability to analyse situations appropriately and sensitively.
• You’ll have excellent IT and administration skills.
• You’ll have good working knowledge of Microsoft office (particularly Excel).
• You’ll be a great communicator with excellent written and verbal communications skills.
• You’ll have an imaginative & intelligent approach to solving problems.
• You’ll have high attention to detail and consistent follow-through.
• You will have an excellent ability to prioritise, plan and problemsolve, with great time management & organisational skills.
• You’ll enjoy working as part of a close team.
• You’ll have a flexible attitude to work, including the ability to take up new tasks when required and without supervision.

The salary for this role is up to £26,000 per annum, dependant on experience.

Benefits

• Global organisation focused on growth = lots of opportunities for our employees
• Engaging & vibrant organisational culture
• 35 hour working week, within a flexible working environment
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays
• Purchased leave scheme
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• Study assistance and leave for eligible employees
• High growth industry & strong partner/shareholder backing
• Genuine focus on student success
• Global mentoring program
• We are proud to support the Living the Wage movement