Student Success Manager (Access and Participation)

RAVENSBOURNE UNIVERSITY LONDON; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading higher education institution in the UK is seeking a Student Success Manager to join the Access and Participation Team. The role involves delivering and evaluating strategies to support underrepresented students, managing a Transition and Support Programme, and fostering a sense of belonging among learners. Ideal candidates will have experience in higher education and strong organizational skills. Benefits include generous leave and a hybrid working model.

Benefits

Generous leave

Hybrid working model

Competitive Pension Scheme

Employee Assistance programme

Cycle-to-work scheme

Qualifications

• Strong understanding of challenges faced by underrepresented students.
• Experience in designing and delivering intervention strategies in higher education.
• Excellent organization and project management skills.

Responsibilities

• Deliver and evaluate intervention strategies for student success.
• Lead the Transition and Support Programme for target learners.
• Collaborate with operational and academic teams across the University.

Job description

Student Success Manager (Access and Participation)

We are looking for a Student Success Manager to join our Access and Participation Team. The Student Success Manager (Access and Participation) will play a crucial role in delivering and evaluating the intervention strategies in our Access and Participation Plan to close gaps across student success. They will lead the Transition and Support Programme for an identified cohort of learners to support students' whole journey at RUL, starting from when they become an offer holder through to completion of their Undergraduate studies. In this central role, you will be required to work proactively and collaboratively with operational and academic teams across the University to ensure students from target groups have equitable access to learning and teaching, support services and careers and professional support.

Candidate

Our ideal candidate will have a strong understanding of the challenges faced by students from underrepresented backgrounds, along with the knowledge of research and practice based evidence of what works in this regulatory area. They will have experience of designing and delivering intervention strategies to support students to access and succeed in a higher education context, and experience of developing evaluation plans to contribute to the continuous improvement of activity, processes and working practices.

The role requires excellent organisation and project management skills, and the ability to build strong working relationships with both staff and students. The role holder will be a proactive problem solver who is open to change and is motivated to improve student retention and success by addressing barriers to engagement, and fostering a sense of belonging and mattering for target learners - amongst them, between them and with the University as a whole.

Benefits

• Generous leave
• Hybrid working model (on-site and working from home for most posts)
• Competitive Pension Scheme
• Employee Assistance programme
• Cycle-to-work scheme