Student Success Coach - Newcastle

Arden University; Newcastle upon Tyne; On-site; GBP 28,000; Full time

Job summary

A leading educational institution in Newcastle is seeking a Student Success Coach to provide essential support to students throughout their academic journey. The ideal candidate will have experience in mentoring or coaching, alongside excellent interpersonal skills. This position offers a salary of £28,000 per annum, with 30 days holiday and other benefits. Join a passionate team dedicated to enhancing student experiences and accessibility to education.

Benefits

30 days holiday + bank holidays

Aviva pension plan

SimplyHealth plan option

Private Medical Insurance

Access to Perkbox benefits

Free Arden course for employees

‘Golden Ticket’ for education gift

Qualifications

• Experience of coaching or mentoring students or customers.
• Excellent interpersonal skills.
• Ability to demonstrate empathy and manage expectations.
• Ability to inspire others and relate to diverse backgrounds.
• Experience in Higher Education is beneficial.
• Coaching and/or counselling skills training is advantageous.

Responsibilities

• Support a caseload of students throughout their academic life cycle.
• Deliver proactive coaching and mentoring support.
• Work collaboratively to enhance student experience and wellbeing.

Skills

Coaching or mentoring experience

Excellent interpersonal skills

Empathy and expectation management

Inspiring diverse backgrounds

Experience in Higher Education

Coaching and/or counselling skills training

Job description

Overview

Join us as we open the doors to our brand new Newcastle Campus early next year!!

Salary: £28,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Lead Student Success Coach

Department: Student Experience

Read the full job description and view our benefits.

This role will be based full time from our Newcastle campus.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Student Experience

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Role

This is a key role within our Student Success team. Each coach is responsible for supporting a caseload of students throughout their academic life cycle (from enrolment to graduation) from a pastoral perspective. You will deliver proactive coaching and mentoring support via early intervention and outreach activities, and will work proactively in collaboration with colleagues to ensure the highest levels of experience are provided for onboarding, personalised advice, guidance and customer service in the area of student services and wellbeing support, signposting to specialist services as required.

About You

We are looking for a Student Success Coach who has the following experience:

• Experience of coaching or mentoring students or customers to help them meet their goals and achieve success.
• Excellent interpersonal skills.
• Ability to demonstrate empathy and manage expectations.
• Ability to inspire others and relate to people from diverse backgrounds.
• Experience of working in Higher Education (beneficial).
• Coaching and/or counselling skills training (advantageous).

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Sunday 16 November

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\'s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.