Student Services & Progression Advisor (Hybrid)

Kaplan, Inc.; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An educational services provider in Nottingham is seeking a College Services Advisor to support the day-to-day functions of the team. The role centers on student progression and requires strong customer service and communication skills. This position involves working closely with students and providing administrative support throughout their lifecycle. A commitment to diversity and a flexible work approach is essential. Competitive salary and benefits included.

Benefits

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and support services

Company pension contributions

Maternity and paternity/partner pay above statutory levels

Medicash Health Cash Plan

28 days annual leave

Qualifications

• Ability to deliver excellent customer service skills.
• Strong interest in working in education and especially with international students.
• Willingness to work flexibly.

Responsibilities

• Offer advice and guidance to students regarding their progression to university.
• Support students in relation to wellbeing and safeguarding.
• Maintain accurate information on the student management system.
• Provide administrative support across the whole student life cycle.
• Work to continuously improve the student experience.

Skills

Customer service skills

Verbal and written communication skills

IT proficiency, especially Microsoft Excel

Organizational skills

Team collaboration

Attention to detail

Initiative

Commitment to Equality, Diversity and Inclusion

Job description

An educational services provider in Nottingham is seeking a College Services Advisor to support the day-to-day functions of the team. The role centers on student progression and requires strong customer service and communication skills. This position involves working closely with students and providing administrative support throughout their lifecycle. A commitment to diversity and a flexible work approach is essential. Competitive salary and benefits included.