Student Services Officer

City of Bristol College; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

An educational institution in Bristol is seeking a dedicated individual for a student services role. You will provide crucial information and support to students, ensuring a seamless transition from application to enrolment. Ideally, you have outstanding communication and organisational skills, along with the ability to maintain up-to-date knowledge of educational policies. The role offers various benefits, including generous holiday entitlement and access to a robust pension scheme.

Benefits

Two-week paid Christmas close down

Local Government Pension Scheme with 18% employer contributions

Paid Volunteering leave

Family-friendly policies

Access to benefits portal with discounts

Hybrid and flexible working policy

Qualifications

• Experience in providing information, advice, and guidance to students.
• Ability to coordinate events effectively.
• Knowledge of funding and residency policies.

Responsibilities

• Provide accurate IAG to students and stakeholders.
• Coordinate and arrange Course Information Meetings.
• Maintain up-to-date knowledge of relevant policies.

Skills

Excellent communication

Time management

Organisational skills

Job description

Overview

One of our key strategic aims is our unrelenting focus on our people‑first culture, ensuring you feel valued, empowered, and recognised for your individual contributions and expertise whether that be in a teaching capacity or a professional services team. All colleagues within the College contribute to the success of our students and we actively work to eliminate any barriers at work, ensuring you have the opportunity to thrive. This role involves providing accurate and timely information, advice and guidance (IAG) to enquiries from students, potential students and all stakeholders, whether in person, by telephone, or electronically. You will ensure they receive appropriate information to access relevant learning opportunities.

You will support a seamless transition from application to enrolment, ensuring the efficient processing of student applications within established timelines. Additionally, you will coordinate and arrange Course Information Meetings or induction events as required, ensuring all necessary steps are completed to prepare students for their studies.

You will provide a welcoming front‑of‑house reception service for students, staff, and visitors, and efficiently deliver key Student Services tasks, promoting the department as a one‑stop shop for student support and referring to specialist services when needed.

You will maintain up‑to‑date knowledge of funding and residency policies to provide reliable guidance and meet audit requirements. Excellent communication, time management, and organisational skills are essential.

We have four main sites across the city with state‑of‑the‑art facilities. Further future investment in our estates is now allowing us to provide the best possible outcomes for our students and local communities, delivered by our fantastic community of colleagues.

At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level and we provide education and training to approximately 10,000 students each year.

Our people‑first ethos provides a highly supportive, flexible approach to enable you to excel within your role and to reach your full potential.

Benefits

• Two‑week paid Christmas close down and additional paid time off over Easter on top of a generous holiday entitlement of 26 holiday days, plus bank holidays (pro‑rata for part‑time roles).
• Membership to the Local Government Pension Scheme with employer contributions of 18.0 %.
• Paid Volunteering leave (3 days a year).
• Family‑friendly policies including paid fertility and foster‑friendly policy.
• A menopause policy outlining support available.
• A person‑centred annual appraisal focusing on your wellbeing and CPD.
• Access to a benefits portal including shopping discounts and cycle‑to‑work scheme plus lots more.
• The ‘Right to Disconnect’ from work outside of your normal working hours.
• A supportive, highly utilised hybrid and flexible working policy.
• An Aspiring Leaders programme open to all plus our Management Academy for all management roles covering management skill and internal processes.
• Welfare Rooms at all our sites for professional breakout and relaxation spaces.
• A bespoke programme of recognition, reward and celebration for colleagues throughout the year to recognise your hard work.