Student Service Office Manager

Abingdon and Witney College; Abingdon; On-site; GBP 33,000 - 37,000; Full time

Job summary

A further education institution in Abingdon is seeking a Student Service Office Manager to provide administrative support and improve student services. The ideal candidate should possess strong interpersonal skills and a commitment to outstanding service. Responsibilities include supporting the Head of Department and ensuring effective working practices within the department. This permanent position offers a salary of £33,827 – £36,853 per annum, with a working pattern from Monday to Friday.

Qualifications

• Strong interpersonal skills with students, staff, parents, and employers.
• Experience in a busy team environment.
• Ability to support staff wellbeing proactively.

Responsibilities

• Provide comprehensive administrative support.
• Deputise for the Head of Department when needed.
• Champion efficient and effective working practices.

Skills

Interpersonal skills

Ability to work under pressure

Customer service commitment

Proficient in Windows 10

Knowledge of databases and spreadsheets

Education

Level 3 qualification in business/administration or equivalent

Level 2+ literacy, numeracy, and IT skills

Job description

Student Service Office Manager

Salary: £33,827 – £36,853 per annum

Hours per week: 37

Working pattern: Monday to Thursday 7.5 hours per day, Friday 7 hours per day

Location: Abingdon Campus

Contract type: Permanent

We're looking for a Student Service Office Manager to support our dynamic Student Services department and help drive its success. In this pivotal position, you'll work closely with the Head of Department and collaborate across the college to build strong, constructive relationships. You'll champion efficient and effective working practices, ensuring policies and procedures deliver outstanding customer service every time.

Your responsibilities will include providing comprehensive administrative support and stepping in to deputise for the Head of Department alongside other managers when needed.

We're seeking someone who is flexible, proactive, and passionate about student success – a true team player who thrives in a fast‑paced, evolving environment.

Essential Experience

• Level 3 qualification in business/administration or equivalent.
• Level 2+ literacy, numeracy, and IT skills.
• Strong interpersonal skills with students, staff, parents, and employers.
• Ability to work under pressure and meet deadlines.
• Proficient in Windows 10, databases, and spreadsheets.
• Commitment to outstanding customer service.
• Experience in a busy team environment.
\
• Ability to support staff wellbeing proactively.

Desirable Experience

• Familiarity with a wider range of IT applications.
• Understanding of safeguarding.

Abingdon and Witney College reserve the right to close all applications before the posted closing date.

Abingdon and Witney College are committed to diversity and inclusive recruitment. We are exempt from the Rehabilitation of Offenders Act 1974 and all appointments are subject to satisfactory clearances including enhanced DBS checks. We are committed to safer recruitment practices and will conduct background checks and online searches to protect children and vulnerable people.