Student Service Manager

Bayswater Education; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global educational organization in Leeds is seeking a Student Services Manager to lead student welfare and experience initiatives. The role includes overseeing student services operations and collaborating with various departments. Ideal candidates should possess strong leadership, organizational, and communication skills, and have experience with international students. This position offers a unique opportunity to impact students' lives during an exciting transition period for the organization.

Qualifications

• Experience working in a student services or admissions role is desirable.
• Strong organizational and problem-solving skills are essential.
• Outstanding written and verbal communication skills are required.

Responsibilities

• Lead on the welfare and care of students ensuring their safety and support.
• Design a vibrant social program including events and cultural visits.
• Oversee daily operations related to student services and enquiries.

Skills

Leadership

Customer service

Organisational skills

Communication skills

Problem-solving

Empathy

Collaboration

Education

Safeguarding qualification

Experience with international students

Job description

Bayswater is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through life-changing learning experiences.

At the end of 2024 Bayswater acquired Leeds English Language School the citys first established language school and we are now in an exciting period of transition. With a move to a brand-new city-centre site underway this is a unique moment to join Bayswater Leeds and help shape the next chapter of our journey.

We are looking for a Student Services Manager to lead our student experience and welfare provision. This role sits at the heart of the school ensuring that every student feels welcomed supported and inspired from their first enquiry to their final day.

The ideal candidate will be a confident and caring leader passionate about customer service with energy and creativity to bring student life to Leeds.

We welcome applications from candidates seeking either full-time or part-time roles.

Key Responsibilities

Student Welfare & Care

• Lead on the welfare safety and care of students at all times ensuring policies are clear and consistently applied.
• Provide extra support and safeguarding for under-18s upholding Bayswaters duty of care.
• Act as the first point of contact for students needing assistance offering support with empathy and discretion.

Student Experience

• Lead engaging pre-arrival sessions student inductions and satisfaction surveys.
• Design and deliver a vibrant social programme including guest lectures social events and cultural visits.
• Attend activities gather student feedback and capture content for social media.

Operations & Customer Service

• Oversee day-to-day student services operations from enrolments and bookings to accommodation placements.
• Ensure efficient systems and processes that contribute to an outstanding client and student experience.
• Manage reception duties including welcoming visitors handling enquiries and maintaining a professional front-of-house.
• Support the sales journey through walk-in enquiries and course bookings.

Collaboration & Leadership

• Work closely with Sales Marketing Admissions Finance and Academic colleagues to ensure smooth service delivery.
• Support agents visiting the school showcasing Bayswater Leeds with professionalism and enthusiasm.
• Lead staff confidently through organisational change ensuring the team stays motivated and aligned.

Facilities & Compliance

• Ensure the school environment is safe welcoming and compliant at all times.
• Open and close the building securely ensuring everything is ready for students each day.
• Maintain governance compliance and safeguarding standards.

Groups & Summer

• Coordinate and deliver summer and group programmes ensuring smooth operations and outstanding experiences.
• Oversee accommodation activities and student services for groups.
• Work closely with colleagues to ensure these programmes meet both quality and commercial goals.

Knowledge Skills & Experience

• Safeguarding qualification (desirable)
• Experience working with international students or in a student services / admissions role (desirable)
• Strong organisational and problem-solving skills
• Outstanding written and verbal communication skills
• Ability to lead staff through change with positivity and resilience
• Flexible solutions-focused and highly collaborative
• A passion for delivering a time of their lives experience to every student

Legal Requirements

• Eligibility to live and work in the UK.
• Enhanced DBS Disclosure (safeguarding requirement).
• Commitment to completing safeguarding training at the start of employment

Why Join Us

This is an exciting opportunity to make a real impact during a defining moment for Bayswater Leeds. Youll be joining a global organisation with a proud local legacy guiding students through unforgettable experiences while helping us establish a new home in the heart of the city.

Together we are not just managing services were creating memories building confidence and empowering people to shape their future.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage.

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