Student Service Advisor

Ncg Corporation; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A higher education institution in Newcastle upon Tyne is seeking a full-time Student Services Advisor to provide high-quality customer service and support. This role demands excellent administrative skills, attention to detail, and the ability to work under pressure. The successful candidate will manage a range of customer enquiries and contribute to recruitment events. Flexible working hours, including evenings and weekends, may be required.

Benefits

Generous Annual Leave

Flexible Working

Student Discount

Government Pension Schemes

Cycle to Work

Employee Assistance Programme

Qualifications

• Experience in customer service-oriented roles.
• Ability to work under pressure and manage time effectively.
• Knowledge of customer records and CRM systems.

Responsibilities

• Deliver high quality customer service to students and prospective customers.
• Administer college's centralised course application and enquiries systems.
• Manage telephone and email enquiries professionally.

Skills

Customer service experience

Excellent data entry skills

Strong attention to detail

Interpersonal skills

IT skills

Organisational skills

Job description

An opportunity has arisen for a Student Services Advisor to join the Student Services Advisor Team within the Student Services Admissions Department, on a full-time permanent basis, working 37 hours per week across Monday to Friday. The work involves delivering high quality customer service across a range of different activities including providing impartial information, advice and guidance to prospective and existing customers via the Student Services visitor Centre and Reception, telephone enquiries service and email. As part of the Student Services Advisor Team, the post holder will be responsible for the administration of the College's centralised FE course application and enquiries systems, therefore a methodical approach to work, along with excellent data entry skills, strong attention to detail and a knowledge of customer records/CRM systems is essential. Much of the work is targeted and can be intensive and pressurised.

The successful applicant will need well‑developed interpersonal, IT and organisational skills and be able to work under pressure, communicating well with all colleagues and customers. An enthusiastic approach to work with a 'can do' attitude, with the ability to work under your own initiative is essential. Flexibility is also key, as there will be some evening and weekend work required for recruitment events at the main campus and at our satellite centres.

EMPLOYEE BENEFITS

• Generous Annual Leave
• Flexible Working
• Student Discount
• Government Pension Schemes
• Cycle to Work
• Employee Assistance Programme

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share. Being both inclusive and diverse. Trusting and respecting our communities. Taking ownership whilst working collaboratively. Inspiring excellence and curiosity.