Student Residence Front Desk & Events Coordinator – Exeter

Office Angels; Devon and Torbay; On-site; GBP 27,000; Full time

Job summary

A professional recruitment agency is seeking a Student Accommodation Administrator in Exeter. This role involves providing exceptional front-office support and ensuring students feel comfortable in their accommodation. The ideal candidate should possess outstanding customer service skills and experience in a customer-focused role. Responsibilities include managing inquiries, organizing events, and creating a welcoming environment for residents. This role offers a competitive salary and generous benefits including holidays and a pension scheme.

Benefits

25 days holiday plus bank holidays

Paid overtime

Generous pension scheme

Life assurance cover

Employee assistance scheme

Qualifications

• Previous experience within a highly customer-focused role.
• Experience within accommodation, hotels/hospitality or retail preferred.
• Smartly presented.

Responsibilities

• Providing front office support to residents and visitors.
• Maintaining excellent customer service at all times.
• Updating the in-house booking and CRM system.
• Supporting customer show rounds to ensure maximum occupancy.
• Responding positively to customer enquiries and complaints.
• Creating a friendly environment for students to share concerns.
• Organizing monthly events for students.
• Managing incoming post and deliveries.
• Engaging with students to capture feedback.

Skills

Outstanding customer service skills

Strong verbal and written communication

Experience in a customer-focused role

Ability to think on your feet

Good knowledge of IT systems

Tools

Microsoft Office

Social Media platforms

Job description

A professional recruitment agency is seeking a Student Accommodation Administrator in Exeter. This role involves providing exceptional front-office support and ensuring students feel comfortable in their accommodation. The ideal candidate should possess outstanding customer service skills and experience in a customer-focused role. Responsibilities include managing inquiries, organizing events, and creating a welcoming environment for residents. This role offers a competitive salary and generous benefits including holidays and a pension scheme.