Student Recruitment Outreach Officer

GBS; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Tuition reimbursement

Pension scheme

Flexible benefits

EAP & discounts

Job summary

GBS is seeking an Student Recruitment Outreach Officer in Greenford, West London, to lead outreach initiatives, build partnerships, and promote educational solutions. You will collaborate across marketing, sales, and product teams to develop campaigns and events that drive enrolments.

You will engage with universities, NGOs, and corporate partners, utilising data to measure impact and improve engagement. A passion for education and strong communication skills are essential for success in this

Qualifications

• Proven experience in outreach, recruitment, or community engagement.
• Experience delivering excellent customer service to prospective students.
• Able to utilise effective selling techniques to achieve enrolment targets.
• Ability to identify needs and goals of prospective students and recommend suitable programmes.
• Excellent communication with prospective candidates across channels (in-person, phone, email).
• Active listening and tailored solutions to support prospective students.
• Closing skills to guide enrolment decisions and secure commitments.

Responsibilities

• Community Engagement: Develop and implement outreach strategies to foster partnerships with educational institutions, non-profits, and corporate partners.
• Relationship Building: Cultivate and maintain relationships with universities, government agencies, industry groups, and local community organisations.
• Program Development: Design and coordinate outreach programs, workshops, and events.
• Collaboration: Work with marketing, sales, and product teams to develop outreach campaigns and materials.
• Data-Driven Analysis: Use data to assess impact and prepare reports for improvements.
• Brand Ambassador: Represent GBS at events, conferences, and networking opportunities.

Skills

Outreach experience

Recruitment experience

Community engagement

Customer service

Enrolment targets

Communication skills

Active listening

Closing skills

Job description

JOB TITLE: Student Recruitment Outreach Officer. REPORTS TO TITLE: Senior Student Recruitment Manager. BUSINESS FUNCTION/ SUB-FUNCTION: Marketing / Student Recruitment. LOCATION: Greenford, West London.

Role Purpose

The Outreach Officer sits within Student Recruitment and will lead on efforts to build strategic relationships, foster community engagement, and expand our educational and corporate partnerships. You will have a passion for education and business development, strong communication skills, and a proven track record in outreach initiatives. This role is essential in advancing GBS's mission to provide impactful educational solutions across diverse sectors.

ROLE And RESPONSIBILITIES

• Community Engagement: Develop and implement outreach strategies to foster meaningful partnerships with educational institutions, non-profits, and corporate partners that aligns with GBS’s mission and values.
• Relationship Building: Cultivate and maintain relationships with key stakeholders, including universities, government agencies, industry groups, and local community organisations.
• Program Development: Design and coordinate outreach programs, workshops, and events that showcase GBS’s educational resources and services.
• Collaboration: Work cross-functionally with marketing, sales, and product teams to develop outreach campaigns and materials that highlight GBS’s educational solutions.
• Data-Driven Analysis: Utilise data to access the impact of outreach initiatives, prepare reports, and recommend improvements for maximising engagement.
• Brand Ambassador: Represent GBS at community events, conferences, and networking opportunities, enhancing the company’s visibility and reputation within the education sector.

ESSENTIAL SKILLS And EXPERIENCE

• Proven experience in outreach, recruitment, or community engagement, preferably in an educational setting.
• Experience of providing excellent customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Able to utilise effective selling techniques to achieve enrolment targets
• Ability to identify the needs and goals of prospective students and recommend suitable programmes.
• Ability to effectively communicate with prospective candidates through various channels, including in-person interactions, phone calls, emails, and other platforms.
• Ability to effectively use active listening skills towards the needs and concerns of prospective students and responding with tailored solutions and support.
• Ability to use effective closing skills by guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments.

What We Offer

• Time off that fits your lifestyle - 33 days' annual leave (including bank holidays), 1-day extra day of leave per year of service (up to 5 days), and Buy/Sell additional holidays (up to 5 days)
• Opportunities for growth - Tuition reimbursement for career development courses, wide variety of training courses and support with FHEA application
• Pension Scheme and Flexible Benefits (via salary sacrifice) - Cycle to Work, Workplace Nursery, Tech, Health, Dental and Life Assurance schemes, Women's Health scheme (via Hertlity) and much more
• Discounts, Perks and Employee Assistance: Perks@Work discounts platform, Employee Assistance Programme (EAP), discounted gym membership, eyecare vouchers and much more
• Reward for your impact - annual salary increase reviews, annual discretionary bonus, £500 award employee referral scheme

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.