Student Recruiter and IAG Team Leader

Scout Recruiting LTD; Cambridgeshire and Peterborough; On-site; GBP 31,000; Full time

Job summary

A recruitment agency is looking for a Student Recruitment and IAG Team Leader to lead their recruitment team and ensure exceptional customer service. Responsibilities include managing recruitment processes, coordinating events, and supporting staff development. The role offers a competitive salary of around £31,000, 30 days of annual leave, and opportunities for professional development in a supportive environment.

Benefits

Competitive salary and pension scheme

30 days annual leave plus bank holidays

Opportunities for professional development

Supportive team environment

Qualifications

• Experience in leading and motivating a team.
• Proactive and customer-focused.
• Ability to manage recruitment processes.

Responsibilities

• Lead and motivate a team of Recruitment Officers and Reception staff.
• Manage recruitment processes and admissions administration.
• Support recruitment events and resource allocation.

Skills

Customer service skills

Team management

Organisational skills

Leadership abilities

Communication skills

Attention to detail

Proficiency in Microsoft Office

Education

Level 2 English and Maths (or equivalent)

IT qualification or equivalent knowledge

Job description

Scout Recruiting are looking for an experienced and motivated StudentRecruitment and IAG Team Leader to lead and inspire our client s recruitment officers and reception team. This is a hands‑on role where you ll ensure exceptional customer service, manage the allocation of support resources, and oversee smooth administration processes across their business.

You ll coordinate recruitment activities, monitor enquiries, manage staff performance, and support recruitment events, ensuring the team delivers an outstanding experience to all customers and internal stakeholders.

This is a full‑time permanent role 37 hours a week. Salary is Circa £31,000 plus excellent non salaried benefits. Parking is available onsite

Key Responsibilities

• Lead and motivate a team of Recruitment Officers and Reception staff.
• Manage recruitment processes, financial support, transport, and admissions administration.
• Support recruitment events and allocate resources efficiently.
• Ensure high standards of customer service and accurate data management.
• Deputise for the Group Manager when required and undertake team responsibilities as needed.
• Develop staff through training, guidance, and support.
• Contribute to business-wide initiatives and strategic objectives.

Key Skills and Qualifications

You ll be proactive, organised, and customer‑focused, with experience in leading and motivating a team. You thrive in a busy environment and take pride in delivering high‑quality service.

• Level 2 English and Maths (or equivalent).
• IT qualification or equivalent knowledge and experience.
• Excellent customer service skills and a customer‑focused approach.
• Previous experience of working in Education.
• Strong leadership and team management abilities.
• Effective verbal and written communication skills.
• Strong organisational and time management skills with the ability to prioritise workloads.
• Accuracy and attention to detail in administrative and data processes.
• Ability to motivate, develop, and support staff.
• Flexibility and adaptability to respond to peak periods and changing business needs.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and confident working with digital systems.

Why Apply

• Competitive salary and pension scheme.
• 30 days annual leave plus bank holidays and discretionary days.
• Opportunities for professional development and career growth.
• Supportive and collaborative team environment.
• Chance to make a real impact on customer experience and recruitment success.